Canon U.S.A., Inc.

Compensation

Full Description

Job Title: Field Service Technician I Company Overview: Canon U.S.A., Inc. is a global leader in imaging solutions, dedicated to delivering innovative products and exceptional customer service. With a strong commitment to quality and technology, Canon supports a diverse range of industries including healthcare, business, and creative sectors. Role Overview: As a Field Service Technician I, you will play a crucial role in maintaining and repairing Canon's imaging equipment, ensuring customers receive timely and effective technical support. This entry-level position is ideal for individuals passionate about technology and customer service, looking to grow their skills in a dynamic environment. What You'll Do: - You will diagnose and repair Canon imaging equipment at customer sites to minimize downtime. - You will provide exceptional customer service by addressing technical issues promptly and professionally. - You will perform routine maintenance and inspections to ensure optimal equipment performance. - You will document service activities accurately and maintain detailed records. - You will collaborate with the technical support team to resolve complex issues. - You will stay updated on product knowledge and technical advancements through ongoing training. - You will manage service parts inventory and order replacements as needed. What You Bring: - You have 1-2 years of experience in field service or technical support roles. - You possess strong troubleshooting and problem-solving skills with electronic or mechanical equipment. - You have excellent communication skills to interact effectively with customers and team members. - You are able to work independently and manage your time efficiently in a field environment. - You hold a valid driver's license and are willing to travel to customer locations. Bonus Points If You Have: - Experience with Canon products or similar imaging technology. - Technical certifications related to electronics or mechanical repair. - Familiarity with service management software and mobile diagnostic tools. - Bilingual abilities to support diverse customer bases. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive work environment with access to the latest technology and training. - We offer paid time off and flexible scheduling to support work-life balance. - We offer company vehicle and travel expense reimbursement for field assignments. Ready to Apply? Please submit your resume and cover letter through our official Canon U.S.A., Inc. careers portal. We look forward to welcoming a dedicated Field Service Technician I to our team.