Canon U.S.A., Inc.

Compensation

Full Description

Job Title: Account Relations Representative III Company Overview: Canon U.S.A., Inc. is a leading provider of innovative imaging solutions, committed to delivering high-quality products and exceptional customer service. With a strong presence in Melville, NY, Canon fosters a collaborative and dynamic work environment that encourages professional growth and development. Role Overview: As an Account Relations Representative III, you will serve as a key liaison between Canon and its clients, ensuring seamless communication and fostering strong business relationships. Your role is critical in managing client accounts, resolving issues, and supporting sales initiatives to drive customer satisfaction and company growth. What You'll Do: - You will manage and nurture client accounts, acting as the primary point of contact for account-related inquiries. - You will collaborate with internal teams to resolve client issues promptly and effectively. - You will analyze account data to identify opportunities for upselling and cross-selling. - You will prepare and present account reports to senior management. - You will support sales teams by providing detailed account insights and customer feedback. - You will maintain accurate records of client interactions and transactions. - You will participate in training sessions to stay updated on Canon’s products and services. - You will contribute to process improvements to enhance client satisfaction and operational efficiency. What You Bring: - Minimum of 3 years experience in account management or client relations. - Strong communication and interpersonal skills. - Proficiency in CRM software and Microsoft Office Suite. - Ability to analyze data and generate actionable insights. - Excellent problem-solving skills and attention to detail. - Ability to work independently and as part of a team. Bonus Points If You Have: - Experience in the technology or imaging industry. - Knowledge of sales processes and strategies. - Bilingual abilities, particularly in Spanish or French. - Experience with Salesforce or similar CRM platforms. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment. - We offer flexible work schedules and remote work options. - We offer employee discounts on Canon products. Ready to Apply? Please submit your resume and cover letter through the Canon U.S.A., Inc. careers portal. We look forward to learning how you can contribute to our team and help us continue delivering exceptional service to our clients.