Canon U.S.A., Inc.

Compensation

Full Description

Job Title: Account Relations Representative II Company Overview: Canon U.S.A., Inc. is a global leader in the imaging and office equipment industry, known for its innovative products and commitment to customer satisfaction. Headquartered in Melville, NY, Canon has a strong presence in the U.S. market, delivering cutting-edge technology solutions to businesses and consumers alike. Role Overview: As an Account Relations Representative II, you will play a crucial role in managing and strengthening relationships with key accounts. You will serve as a primary point of contact, ensuring client needs are met while supporting sales and operational objectives. What You'll Do: - You will manage day-to-day communications with assigned accounts to foster strong, long-term relationships. - You will coordinate with internal teams to resolve client issues promptly and efficiently. - You will analyze account data to identify opportunities for growth and improvement. - You will assist in preparing proposals, contracts, and presentations for clients. - You will track and report on account performance metrics to senior management. - You will support sales initiatives by providing detailed account insights and customer feedback. - You will maintain accurate records of client interactions and transactions. - You will participate in training sessions to stay updated on product knowledge and industry trends. What You Bring: - Minimum of 3 years experience in account management or customer relations. - Strong communication and interpersonal skills to effectively engage with clients and internal teams. - Proficiency in CRM software and Microsoft Office Suite. - Ability to analyze data and generate actionable insights. - Detail-oriented with excellent organizational skills. - Problem-solving mindset with the ability to handle multiple priorities. Bonus Points If You Have: - Experience in the imaging or office equipment industry. - Knowledge of sales processes and contract negotiation. - Familiarity with SAP or other enterprise resource planning (ERP) systems. - Bilingual abilities, especially in Spanish or French. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a collaborative and inclusive work environment. - We offer flexible work schedules and remote work options. - We offer employee discounts on Canon products and services. Ready to Apply? Please submit your resume and cover letter through our careers portal at careers.canonusa.com. We look forward to learning how you can contribute to our team at Canon U.S.A., Inc.