Canon U.S.A., Inc.

Compensation

Full Description

Job Title: Account Relations Representative II Company Overview: Canon U.S.A., Inc. is a global leader in the imaging and office equipment industry, known for its innovative products and commitment to customer satisfaction. Headquartered in Melville, NY, Canon has a strong presence in the U.S. market, providing cutting-edge technology solutions to businesses and consumers alike. Role Overview: As an Account Relations Representative II, you will play a crucial role in managing and strengthening relationships with key accounts. This position focuses on delivering exceptional customer service, resolving issues efficiently, and supporting sales initiatives to drive business growth. What You'll Do: - You will manage day-to-day communications with assigned accounts to ensure satisfaction and retention. - You will resolve customer inquiries and issues promptly, providing effective solutions. - You will collaborate with sales and technical teams to support account needs and identify growth opportunities. - You will maintain accurate records of customer interactions and transactions. - You will analyze account data to identify trends and recommend improvements. - You will assist in preparing reports and presentations for management review. - You will participate in training sessions to stay updated on product knowledge and company policies. What You Bring: - You bring at least 3 years of experience in account management or customer service roles. - You have strong communication and interpersonal skills to build lasting client relationships. - You possess proficiency in CRM software and Microsoft Office Suite. - You demonstrate problem-solving abilities and attention to detail. - You have the ability to work independently and as part of a team in a fast-paced environment. Bonus Points If You Have: - Experience in the imaging or office equipment industry. - Knowledge of sales processes and account growth strategies. - Bilingual skills, particularly in Spanish or French. - Familiarity with data analysis tools and reporting software. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a collaborative and inclusive work environment. - We offer flexible work schedules and remote work options. - We offer employee discounts on Canon products and services. Ready to Apply? Submit your resume and cover letter through our official Canon U.S.A. careers portal. We look forward to learning how you can contribute to our team and help us continue delivering excellence to our customers.