Canon U.S.A., Inc.

Compensation

Full Description

Job Title: Account Relations Representative II Company Overview: Canon U.S.A., Inc. is a global leader in the imaging and office equipment industry, known for its innovative products and commitment to customer satisfaction. Headquartered in Melville, NY, Canon has a strong presence in the U.S. market, delivering cutting-edge technology solutions to businesses and consumers alike. Role Overview: As an Account Relations Representative II, you will play a crucial role in managing and strengthening relationships with key accounts. Your focus will be on providing exceptional service, resolving issues efficiently, and supporting sales initiatives to drive business growth. What You'll Do: - You will manage day-to-day communications with assigned accounts to ensure satisfaction and retention. - You will resolve customer inquiries and issues promptly, acting as a liaison between clients and internal teams. - You will collaborate with sales and marketing teams to identify opportunities for account growth. - You will maintain accurate records of account interactions and transactions. - You will analyze account data to provide insights and recommendations for improving service. - You will assist in the preparation of reports and presentations for management. - You will participate in training sessions to stay updated on product knowledge and company policies. What You Bring: - Minimum of 3 years experience in account management or customer service roles. - Strong communication and interpersonal skills to build and maintain client relationships. - Proficiency in CRM software and Microsoft Office Suite. - Ability to analyze data and generate actionable insights. - Detail-oriented with excellent organizational skills. Bonus Points If You Have: - Experience in the imaging or office equipment industry. - Knowledge of sales processes and techniques. - Bilingual abilities, particularly in Spanish or French. - Experience working in a fast-paced corporate environment. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a collaborative and inclusive work environment. - We offer employee discounts on Canon products. - We offer flexible work schedules to support work-life balance. Ready to Apply? Please submit your resume and cover letter through our careers portal at www.usa.canon.com/careers. We look forward to learning how you can contribute to the Canon team.