Canon U.S.A., Inc.

Compensation

Full Description

Job Title: Account Relations Representative II Company Overview: Canon U.S.A., Inc. is a leading innovator in the imaging and office equipment industry, known for its commitment to quality and customer satisfaction. Headquartered in Melville, NY, Canon has a rich history of delivering cutting-edge technology solutions to businesses and consumers worldwide. Role Overview: As an Account Relations Representative II, you will play a crucial role in managing and strengthening client relationships. This position focuses on providing exceptional service and support to key accounts, ensuring their needs are met and fostering long-term partnerships. What You'll Do: - You will serve as the primary point of contact for assigned accounts, addressing inquiries and resolving issues promptly. - You will collaborate with internal teams to coordinate order processing, delivery schedules, and service requests. - You will analyze account data to identify opportunities for growth and improvement. - You will maintain accurate records of customer interactions and transactions. - You will assist in the development and implementation of account strategies to enhance customer satisfaction. - You will support sales initiatives by providing detailed account information and feedback. - You will participate in regular training sessions to stay updated on product knowledge and industry trends. What You Bring: - Minimum of 3 years of experience in account management or customer service roles. - Strong communication and interpersonal skills to build and maintain client relationships. - Proficiency in CRM software and Microsoft Office Suite. - Ability to analyze data and generate actionable insights. - Detail-oriented with excellent organizational skills. - Problem-solving mindset with the ability to handle challenging situations calmly. Bonus Points If You Have: - Experience in the imaging or office equipment industry. - Knowledge of sales processes and order management systems. - Bilingual abilities, particularly in Spanish or French. - Previous experience working in a corporate headquarters environment. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career advancement. - We offer a collaborative and inclusive work environment. - We offer employee discounts on Canon products. - We offer wellness programs and work-life balance initiatives. Ready to Apply? Please submit your resume and cover letter through our official careers page at www.usa.canon.com/careers. We look forward to learning how you can contribute to the Canon team!