Candela Medical

Compensation

Full Description

Company Overview Candela Corporation is a leading global aesthetic device company with a comprehensive product portfolio and a global distribution footprint. We are the market leader in the development and distribution of medical and aesthetic laser and light-based technologies. The Company’s technology enables physicians to provide advanced solutions for a broad range of medical-aesthetic applications including hair removal, wrinkle reduction, tattoo removal, improving the skin’s appearance through the treatment of benign vascular and pigmented lesions, and the treatment of acne, leg veins and other common indications. The Company is headquartered in Marlborough, Massachusetts, USA, with an additional R&D facility in Yokneam, Israel and commercial locations across Asia Pacific, and Europe. Products are sold directly in 18 countries worldwide and are supported by capital sales, field service, clinical education, technical support and marketing development organizations. Candela maintains contracted distributors in over 60 other countries. General Summary The Service Director of Operations is a strategic leader responsible for overseeing the delivery and optimization of service operations across the organization. This role ensures high-quality service standards, operational efficiency, and customer satisfaction while driving continuous improvement and innovation. Essential Job Functions Strategic Leadership • Develop and implement operational strategies to improve service delivery and efficiency • Set performance goals and growth targets for service teams • Guide to the development of technical services and call center strategies Operational Oversight • Monitor daily operations and adjust processes to meet objectives • Ensure compliance with legal, regulatory, and quality standards • Oversee budgeting, reporting, and auditing of service departments Team Management • Recruit, train, and mentor service operations staff • Conduct performance evaluations and development planning • Foster a culture of learning and continuous improvement Customer Experience • Handle customer complaints and ensure resolution aligns with service standards • Evaluate customer satisfaction and implement feedback-driven improvements Resource & Logistics Coordination • Manage inventory levels for spare parts and service equipment Technology & Innovation • Drive the adoption of technology solutions to enhance service operations • Collaborating with cross-functional teams on product and service innovation • Coordinate logistics for service parts and ensure on-time delivery Experience • Bachelor’s degree in business, Engineering, Management, or related field • 7–10+ years of leadership experience in service operations, customer service, or sales • Strong analytical, organizational, and communication skills • Proficiency in tools like Excel, and service desk platforms • Ability to travel (25–50%) depending on the organization’s needs This job description is not all inclusive and is intended to capture most of the job functions. Special projects and other tasks may be required by management.