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Cancer Support Community

Cancer Support Community

via Remote Rocketship

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Director, Research – Registry

Anywhere
Full-time
Posted 12/16/2025
Verified Source
Key Skills:
Data analysis
Process improvement
Leadership
Customer support operations

Compensation

Salary Range

$40K - 70K a year

Responsibilities

Leading customer support teams, designing processes, and analyzing performance data.

Requirements

Extensive experience in customer support leadership, process design, and data analysis, but lacking specific research methodology, statistical software, and academic credentials required for this role.

Full Description

Job Description: • Lead quantitative research initiatives from study conceptualization through dissemination, including survey design, sampling, data collection, analysis, and reporting. • Oversee and manage day-to-day operations of the Cancer Experience Registry, including content development and data quality monitoring. • Generate tailored reports for recruitment partners and regularly update internal dashboards. • Identify research needs and generate quantitative research questions aligned with organizational priorities. • Develop IRB protocols, literature reviews, analytic plans, and quantitative instruments like surveys. • Conduct advanced statistical analysis of survey and behavioral data to inform project reports. • Collaborate cross-functionally with internal teams to design and execute research and program evaluation initiatives. • Present research findings at academic conferences and advocate for CSC's mission. Requirements: • PhD in applied social sciences or human behavior fields such as psychology, behavioral science, sociology, health services research, or related disciplines. • 8–10 years of experience preferred in quantitative research leadership, advanced analytics, study design, and execution. • Proven expertise in survey design, participant recruitment, sampling strategies, and sample stratification. • Strong skills in cleaning, managing, and analyzing large quantitative datasets using SPSS statistical software, including proficiency in SPSS syntax. • Ability to oversee transition of Registry data from an SPSS platform to another more modern platform like R. • Experience with advanced statistical methods, including descriptive, bivariate, and multivariate analyses. • Proficiency programming surveys and collecting data using platforms like Qualtrics and/or VOXCO. • Excellent verbal and written communication skills for diverse audiences, including industry partners, researchers, patient advocates, healthcare providers, and laypersons. • Mastery of Microsoft Office Suite and reference management software such as EndNote. Benefits: • Health insurance • Statutory benefits required by law

This job posting was last updated on 12/22/2025

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