Canals

Compensation

Full Description

Job Description: • Lead and scale operations across customer success, implementation, support, and internal process optimization. • Design and implement operational systems, KPIs, and reporting that improve visibility, accountability, and performance. • Partner with product and engineering to align operational capabilities with product development and customer outcomes. • Work cross-functionally with sales, marketing, and finance to ensure seamless customer onboarding and retention. • Build and lead a high-performing team, fostering a culture of ownership, clarity, and continuous improvement. • Drive operational strategy—from resource planning and vendor management to margin optimization and efficiency gains. • Represent Operations at the executive level, translating strategic objectives into actionable, measurable plans. Requirements: • 10+ years of experience in operations, business strategy, or general management, ideally in B2B SaaS or supply-chain tech. • Proven success scaling a high-growth organization or leading cross-functional operations in a startup environment. • Exceptional analytical and systems-thinking skills; data-driven and process-oriented. • Strong leadership presence, capable of influencing across teams and driving clarity through complexity. • Hands-on and adaptable—comfortable switching between strategic planning and tactical execution. • Prior experience in logistics, payments, or AI-powered platforms is a plus. Benefits: • Bootstrapped & profitable: stable foundation, long-term orientation, and zero investor pressure. • Massive market: help modernize one of the largest and most fragmented industries on the planet. • High-impact role: shape company-wide operations and directly influence growth, margin, and customer success. • Collaborative, remote-first culture: work anywhere in the U.S. alongside exceptional teammates. • Meaningful work: build the systems that power global supply chains with AI.