CameraMatics

Compensation

Full Description

About CameraMatics We are a fast-growing SaaS company in the fleet telematics industry, helping businesses improve safety, efficiency, and visibility across their operations. CameraMatics SafeDrive is a disruptive technology in an exciting phase of growth as we continue to expand our business operations and reach new markets across the world. We provide a service based on camera technology, vision systems, AI, Machine Learning and Telematics, that helps fleet operators to drive new safety standards across their fleet and drivers, reduce accidents, improve operational efficiencies, manage compliance, whilst giving them complete visibility and peace of mind for today’s challenges in fleet operations. At CameraMatics you will find an exciting opportunity to work for a young dynamic tech company with team members all across the world. Our culture fosters open and collaborative environments where our team and individual accomplishments are celebrated and encouraged. We work together as a friendly and supportive team who are willing to assist each other and share best practices to achieve team success. Role and responsibilities The Customer Experience Representative will serve as the first point of contact for our customers - providing product support, resolving inquires, and ensuring a smooth customer journey from onboarding through renewal. This role also contributes to sales growth by identifying customer needs, presenting solutions, and nurturing lasting relationships. This is a remote position with ideal candidates located in the Houston, TX US Region What You’ll Do Serve as a trusted partner to our customers, guiding them through onboarding, training, and day-to-day support Troubleshoot issues, answer product-related questions, and provide timely, solutions-focused assistance Collect and share customer feedback with internal teams to improve product development and service delivery Manage customer accounts, ensuring satisfaction and long-term retention through proactive engagement Maintain CRM data integrity - updating customer information, opportunities and reporting Coordinate with operations, finance and logistics teams to ensure smooth order fulfillment and timely delivery Engage customers in add on, cross selling and upselling opportunities What We Are Looking For A people-first professional who thrives on helping customers succeed and enjoys building lasting relationships Detail oriented and highly organized, with the ability to manage multiple tasks, priorities, and customer requests simultaneously Strong communicator - comfortable interacting with customers, sales teams, and internal departments with clarity and confidence Tech-savvy and eager to learn, with 3+ years of experience using Salesforce Sales-minded, with an understanding of how to identify opportunities, support growth and drive customer retention Why Join Us Flexibility of a fully remote environment designed for balance and productivity Competitive salary with performance incentives Positive, team-oriented culture A collaborative team culture where your contributions directly impact customer success If you’re passionate about delivering exceptional customer experiences and want to grow your career in SaaS and fleet telematics, we’d love to hear from you! CameraMatics is firmly committed to Equal Employment Opportunity and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications. While CameraMatics supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skill sets.