Camden National Bank

Compensation

Full Description

Live here. Play here. Bank here. Work here. If you’re looking to build your career at a forward-thinking organization with deep community roots and a vision for growth, success, and giving back, you’ve come to the right place. Get to know us: We’re your local community bank—and have been since 1875—that is committed to providing excellent customer service and giving back to our communities. We foster a collaborative, inclusive work environment as part of a close-knit team where your voice is valued and heard. Our highly engaged employees are rewarded for their performance and have ample opportunities for cross-training and advancement within the organization. We’ve been named one of the best places to work in Maine, and offer robust benefits focused on your holistic well-being. ______________________________________________________________________________________________________________ Position Summary: The Retail Operations Manager serves as senior-level strategic support and is responsible for all operational and retail risk activities related to the Bank’s retail banking centers. This role ensures adherence to policies and procedures, manages vendor relationships, supports audit and risk management activities, and leads initiatives to enhance service delivery and operational efficiency across the retail banking network. The Retail Operations Manager is responsible for overseeing and coordinating the operational, compliance, and control functions of banking centers. These responsibilities include ensuring an operationally sound operating environment through strong policies, procedures and practices and monitoring; administering key banking center operating systems; supporting strategic initiatives impacting the operating environment; creating additional business development capacity for banking centers and fostering knowledgeable stakeholders as it pertains to operations and will require ongoing collaboration with partners often serving as the primary voice for the Retail Division. This position offers qualified internal candidates the flexibility of hybrid work from any Camden National Bank location across Maine and New Hampshire. Essential Duties and Responsibilities: Coordinate activities to implement the Bank’s policies, procedures and practices concerning banking center activities and the integration of these activities with operational support areas Participate in strategic projects impacting the banking center operating environment Support Retail Regional Directors and other business partners on strategic initiatives involving banking centers Analyze activities, costs, operations and forecast data to determine banking center progress toward goals and objectives. This includes expertise and oversight to the Retail budget planning Ensure compliance of stakeholders throughout the retail division through established standard policies and procedures, as well as collaborating with the Risk division to implement changes as risk evolves Lead a team of knowledgeable stakeholders on the Retail ASSIST team, our one stop answer line for banking centers Lead the other key programs including the bank’s overdraft and ATM programs Oversee systems management for several critical retail and company computer programs including but not limited to Silverlake, OnBoard and Synapsys Compile and oversee reports on operating functions of banking centers Engage with internal and external audit and legal teams to ensure conformance of compliance and legal positions of the bank Manage multiple vendors to provide critical functions to the operations of the bank and quality service to our customers. Basic Qualifications: Bachelor’s degree from four-year college or university, or 10 years related experience and/or training Expert banking knowledge of account structure, transaction processing and compliance requirements Demonstrated ability to work in a team atmosphere without supervision Preferred Qualifications: 10+ years of experience with System Administration, including experience with current Camden National Bank core systems: Silverlake, OnBoard, Synapsys, Synergy, etc. Understanding of the business line’s goals and operations Expertise in use of research tools and methodology for completion of timely research projects Ability to guide, direct and motivate a team to deliver top-notch service and support to stakeholders across the entire retail banking footprint, while maintaining the integrity of systems and processes to support our business Skills and Abilities: Expert technical, analytical and problem-solving skills Ability to effectively communicate and articulate by means of verbal and written communication in a clear, efficient and compelling manner Strong knowledge of banking operations, compliance, and risk management frameworks Experience in vendor management and systems administration Analytical skills for data interpretation and performance evaluation Leadership and project management capabilities Excellent communication and collaboration skills Supervisory Skills: Responsible for managing a team of various grades and expertise, while also indirectly influencing the management of the entire banking center network of stakeholders The statements contained herein reflect general details as necessary to describe the principle functions for this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or to equalize peak work periods to balance workloads. ________________________________________________________ Our comprehensive total rewards package offers something for everyone! Robust medical, dental, and vision insurance packages Generous time off, including paid federal holidays and paid day off for your birthday 401(k) retirement savings plan Tuition reimbursement, professional development, and career growth opportunities Employee assistance program Comprehensive wellness program Pursue a career at Camden National Bank and apply today. We can't wait to hear from you! _____________________________________________________________________ We are guided and inspired by our Core Values: Honest and Integrity above all else Trust built on fairness Service that creates remarkable experiences Responsibility to use our resources for the greater good Excellence through hard work and lifelong learning Diversity realized through inclusion and respect Equal Opportunity Employer Employment with Camden National is on an at-will basis, meaning employment is not guaranteed for any specific period of time, and any employment relationship established may be terminated by either party at any time, for any reason, with or without notice. Completion of an employment application is not a contract, express or implied, guaranteeing employment. Camden National Bank is an Equal Opportunity Employer and does not discriminate on the grounds of race, color, religion, sex, sexual orientation, including gender identity and gender expression, national origin, citizenship status, age, disability, genetic information or veteran status. Learn more about why employees love working at Camden National Bank! We are very proud to be named a 2023 Best Place to Work in Maine! An opportunity to build your career at an innovative community organization with a vision for growth and giving back. Whether it’s helping a family buy their first home or build a business, we go above and beyond to serve our customers, communities, and each other. You’ll experience an inspiring, welcoming workplace for all, and a culture that empowers employees to do their best work each day—and celebrate the difference we’re making together. Today, we employ 725 people at more than 73 work locations. We recruit top talent for roles in everything from relationship banking to operations, lending, technology, finance, compliance, marketing, and more. Employees enjoy health and wellness benefits and generous time off, along with numerous personal and professional growth opportunities. A commitment to apply your passion and talents, while making a positive impact on the company, our communities, and yourself. With the close-knit feel of your community bank, complemented by the competitive perks of large organizations, you will love working here. To learn more, please visit www.camdennational.bank. Member FDIC. Employment with Camden National is on an at-will basis, meaning employment is not guaranteed for any specific period of time, and any employment relationship established may be terminated by either party at any time, for any reason, with or without notice. Completion of an employment application is not a contract, express or implied, guaranteeing employment. Camden National Bank is an Equal Opportunity Employer and does not discriminate on the grounds of race, color, religion, sex, sexual orientation, including gender identity and gender expression, national origin, citizenship status, age, disability, genetic information or veteran status.