Cambium Learning Group

Compensation

Full Description

Job Overview: Technical Systems Integrations Specialist facilitates customer technical integrations and services for all ExploreLearning|Learning A to Z products to ensure successful implementation and usage. This role serves as a primary contact for customer technical integrations while working with other ExploreLearning| Learning A to Z personnel to identify, escalate and resolve issues during the implementation phase and modify existing integrations as needed. Job Responsibilities: Provides effective and accurate technical integrations onboarding, guidance and support for customers of web-based educational solutions via phone calls, emails and desktop sharing in a timely and professional manner Collaborate with internal stakeholders (CS, PD, OM, Sales, & Engineering) to identify bugs and system issues; QA solutions; provide feedback to improve system performance Identifies, develops and maintains standard responses for often-encountered technical integrations issues and documentation gaps Maintains a working knowledge of ExploreLearning|Learning A to Z products and associated platforms and integrations system requirements Tracks, documents, and reports customer issues and resolution activities Supports special projects and other duties as assigned by the Senior Manager of Customer Support and Integrations and the Senior Manager of Technical Integrations Supports TSI Success Agents with delivering on-going higher-level customer and technical integrations support to troubleshoot rostering issues and concerns as needed Other duties as assigned Job Requirements: 1+ years of experience with web application support in a technical helpdesk or customer support environment Excellent problem-solving, analytical and technical skills Excellent written, oral communication and listening skills Experience with Clever, ClassLink, and OneRoster preferred. Strong working knowledge of Microsoft Office Suite, the Internet, and common web-based browsers and applications, including both desktop/laptop and tablet-based systems; and ability to quickly learn, master and describe new technology Ability to work well within a team and with a variety of individuals Good organizational and time management skills, with attention to accuracy and detail Ability to make autonomous judgments and proactively problem solve Associate or Bachelor’s degree Why Work For Us When you join ExploreLearning | Learning A-Z, you become part of a mission to ignite curiosity, deepen comprehension, and foster a lifelong joy of learning in students everywhere. As a trusted leader in educational technology, we serve over 15 million students and educators across 150+ countries with innovative, research-backed instructional solutions that truly make a difference. Our flagship products—Gizmos, Raz-Plus, and Reflex—are beloved by educators and students alike for being as rewarding and fun as they are effective in the classroom. To learn more about our organization and the exciting work we do, visit www.explorelearning.com and www.learninga-z.com. Remote First Work Environment Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations. If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload. The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role. To maintain confidentiality and ensure a fair evaluation process, the use of note-taking tools, reference materials, or AI-powered tools (including generative AI, language models, or similar technologies) during interviews or other selection activities is prohibited unless prior written approval has been obtained from the People Experience team. If you require an exception for medical, accessibility, or other reasons, please contact your Talent Acquisition team member to discuss accommodations in advance. As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office. An Equal Opportunity Employer We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history). We will provide reasonable accommodations for qualified individuals with disabilities. You may request an accommodation during the recruiting process with your Talent Acquisition team member. Cambium Learning® Group is the education essentials company. With an intentionally curated portfolio of respected global brands, Cambium serves as a leader in the education space, helping millions of educators and students feel more universally valued each and every day. In everything we do and across all our brands, we focus on the elements that are most essential to the success of education Our family of companies includes: Cambium Assessment Lexia® Learning Learning A-Z® Voyager Sopris Learning® ExploreLearning® Time4Learning® Kurzweil Education® To learn more about the Cambium organization and our other career opportunities, visit www.cambiumlearning.com/about-us/careers As a group, we value: Simplicity - Across all our teams and all areas of our business, we create simplicity, making things easier and more clear for all those we work with. Certainty - We continually strive to eliminate doubt, delivering solutions, services and communications that our customers know they can count on. Now - We understand the need to make a difference not only for the future, but for today, and our people are committed to making the most of each moment we spend serving our customers.