Cambia Health Solutions

Compensation

Full Description

Description: • Serve as your callers’ guide and advocate, tackling tricky issues and answering questions about benefits, claims and eligibility. • Roll up your sleeves and do the necessary research to find answers when you don’t have them. • Bring a positive and professional approach to providing every caller with accurate, compliant information. • Tailor your communications to meet each caller's unique needs. • Stay one step ahead by spotting and addressing potentially difficult issues before they arise. • Prioritize caller satisfaction while representing Cambia’s mission and values. • Seek opportunities to collaborate and improve your skills through feedback and learning. Requirements: • High school diploma or equivalent • 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact; or equivalent combination of education and experience. • Proficient PC skills and an ability to navigate multiple applications while on calls. • Ability to apply mathematical concepts and calculations. • Excellent multitasking skills under pressure. • Resilience, patience and a positive attitude in the face of challenges. • Clear, concise and empathetic demeanor while responding to inquiries and requests. • Proactive problem-solving skills and a knack for asking insightful questions to clarify callers’ needs. • Sound decision-making and flexibility in a fast-paced environment. • Willing to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities. • Equally comfortable collaborating with a team and working independently. • Ability to handle sensitive and confidential information with discretion. • Preferred: knowledge of medical terminology and coding. • Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired Benefits: • Competitive pay • Career growth opportunities • Flexible and remote options