California Institute of Applied Technology

Compensation

Full Description

Job Type Full-time Description Work from Home (WFH) - Remote work must be performed while residing in California CIAT Campus Locations: San Diego, CA and Albuquerque, NM Reports to: Director of Career Services Status: Exempt Employment Type: Full-time Job Summary The Career Advisors Manager oversees the day-to-day operations, quality of service delivery, and performance of the Career Services Advisor team. This role ensures consistent, high-quality advising practices; accurate career services data and documentation; strong student engagement; and compliance with ACCET graduation and placement requirements. Success in this role requires a strong understanding of career technical education (CTE) pathways and the unique strengths and challenges of non-traditional student populations, including early-career students, adult learners, career changers, veterans, transitioning service members, online learners, and first-generation or underserved populations. This expertise ensures the development of advising strategies that support equitable access to career pathways and successful employment outcomes. In addition to supervising staff, the Manager supports escalated student cases, contributes to program innovation, strengthens interdepartmental communication, and collaborates with Industry Partnerships to ensure advising practices remain aligned with employer needs, emerging workforce trends, and industry standards. Responsibilities Team Leadership & Supervision • Provide direct supervision, coaching, and performance management for Career Services Advisors, ensuring consistency, accountability, and adherence to departmental expectations • Conduct regular 1:1s focused on caseload management, advising quality, documentation accuracy, and professional development • Monitor team productivity standards, including advising volume, placement documentation, student follow-ups, communication cadence, and timely completion of records • Build and maintain a motivated, professional team by recruiting, selecting, onboarding, coaching, and training employees • Facilitate ongoing professional development for Advisors related to career advising techniques, labor market insights, resume and interview coaching strategies, system documentation, and ACCET placement requirements • Establish a positive, collaborative, high-performing team culture grounded in service excellence, accountability, and continuous improvement • Support employees through organizational change by communicating clearly, addressing concerns, and modeling adaptability • Partner with HR to coach and counsel employees as needed • Conduct timely, accurate, and fair performance reviews, free from bias • Ensure a safe, secure, and ethical work environment • Manage and enforce timekeeping policies to ensure accuracy and timely processing of employee timecards Advising Quality, Student Support & Escalation Management • Oversee the delivery of high-quality one-on-one and group advising, ensuring Advisors provide comprehensive career exploration guidance, professional development support, and job search preparation • Serve as the escalation point for complex, sensitive, or high-needs student and alumni cases, modeling advanced advising practices and sound decision-making • Ensure Advisors consistently apply established processes for resume refinement, LinkedIn optimization, interview preparation, placement readiness, and strategic job search planning • Monitor student engagement and advising participation trends; collaborate with Advisors to increase student attendance at advising sessions, workshops, and employer events • Implement quality assurance standards that reinforce consistency in service delivery, advising accuracy, and high levels of student satisfaction Data Integrity, Reporting & Accreditation Compliance • Ensure accurate, timely, and complete documentation of advising sessions, job placements, graduation outcomes, and employer engagement notes within Dynamics or related systems • Conduct regular internal audits of caseloads, advising notes, and placement documentation to verify alignment with institutional requirements, ACCET standards, and compliance expectations • Oversee verification of graduate and placement records, ensuring the department consistently meets accreditation and reporting guidelines • Work with the Director of Career Services on reporting cycles, audits, invoicing requirements, workforce funding programs, and outcomes-based documentation • Utilize data insights to drive improvements in advising effectiveness, student engagement, and placement outcomes Program & Process Development • Collaborate with Industry Partnerships team, Academics, and departmental leadership to design, enhance, and implement programs, workshops, and events that support student employability and career readiness • Lead or co-lead key departmental initiatives, such as improving job placement outcomes, strengthening advising resources, optimizing auto-communication workflows, or enhancing on-demand student resource offerings • Identify opportunities to streamline advising workflows, improve student engagement strategies, or strengthen Dynamics/CRM utilization; oversee implementation of process improvements • Evaluate the effectiveness of programs, resources, and events to ensure alignment with workforce demands, student needs, and institutional goals Interdepartmental Collaboration • Maintain strong, solution-oriented partnerships with Academics, Student Services, Admissions, Workforce Partnerships, and other key departments to support seamless student progression and readiness • Provide guidance to internal stakeholders regarding student preparedness, career pathways, employer expectations, and technical competencies relevant to job placement • Support cross-functional initiatives related to curriculum alignment, bootcamp readiness, retention efforts, academic transitions, and workforce program integration • Represent the Career Services department in meetings, workgroups, and committees, ensuring proactive communication and collaborative problem solving • Collaborate with leadership to establish strategic goals by gathering and analyzing business, financial, service, and operational information • Lead team efforts and foster collaboration across departments Leadership, Culture & Professional Development • Model CIAT values, professionalism, accountability, empathy, and student-centered service in all interactions and leadership practices • Promote a departmental culture that reflects a growth mindset, integrity, innovation, diversity, equity, and continuous improvement • Stay informed of career development trends, labor market shifts, employer demand, and evolving workforce skills to guide team training and strategic advising approaches • Encourage and support ongoing learning and professional development within the advising team, ensuring Advisors remain current on best practices, industry expectations, and student success strategies • Ensure team compliance with all Federal, State, accreditation, and institutional requirements, including workplace policies and standards • Adhere to CIAT’s compliance requirements to ensure all Federal, State, accreditation, and institutional policies and procedures are being met • Follow communication guidelines to ensure high levels of customer satisfaction and professionalism • Embody CIAT’s mission, vision, purpose and values Requirements • Bachelor’s degree preferred or a combination of education and related professional experience that demonstrates the ability to perform the role effectively • 4+ years of experience in career advising, job placement, workforce development, higher education, recruiting, or related fields • Documented experience achieving or supporting job placement outcomes, including developing job search strategies, employer connections, and student readiness practices that lead to successful employment results • Experience supporting audit, accreditation, or compliance reporting, including verification of student records, graduation/placement documentation, and preparation of data for internal or external review • Experience working with career technical education (CTE) pathways and non-traditional student populations, including adult learners, career changers, veterans, first-generation students, and underserved communities • Prior leadership, mentorship, coaching, or supervisory experience strongly preferred, with demonstrated ability to support advisor performance, growth, and accountability • Demonstrated experience in student advising, professional development coaching, or program development that supports career readiness and successful workforce outcomes • Advanced understanding of career development theories, labor market trends, job search strategies, and employer expectations, with the ability to translate these into effective advising practices • High proficiency with Career Services and CRM platforms (e.g., Dynamics, Handshake), job boards, reporting systems, and data-tracking tools • Excellent communication, team leadership, coaching, and conflict-resolution skills, with the ability to motivate and guide diverse staff and student populations • Strong organizational and project management skills with the ability to manage multiple priorities, deadlines, and high-volume operational workflows in a fast-paced environment • Ability to analyze data, identify trends, and implement strategic interventions to improve student engagement and job placement performance • Ability to maintain confidentiality, exercise sound judgment, and handle sensitive information with professionalism and discretion • Demonstrated commitment to diversity, equity, inclusion, and student success, with an understanding of barriers faced by non-traditional learners • Possess high ethical standards, being an example of professionalism to others • Flexible to work longer hours to meet deadlines, if needed • Demonstrates adaptability in a dynamically evolving work environment • Reliable transportation to go on campus, attend seminars/trainings, if required • Must be able to embody CIAT’s mission, vision, purpose and values Position Type and Expected Hours of Work Days and hours of work are Monday through Friday. Occasional weekend and evening hours may be required. Some travel is required for employer site visits, events, conferences, and regional partnership development. Supervisory Responsibility This position has supervisory responsibility over the Career Services Advisors. Values Values such as integrity, excellence, customer service, teamwork and mutual respect are some of those that remain constant, regardless of changes in our company. When identifying company values, it is important that those values are being demonstrated in the course of business each day. Our values set expectations for how employees and managers interact with every person while representing the company. • We are passionate about education and student success • We value integrity and excellence in our employees and students • We treat ourselves and our students with dignity and respect • We believe in and encourage innovation at our school to better help our students succeed • We have a customer centric focus, and we want people highly committed to achieving goals, where our success equals student’s success • We are accountable for our actions, and if errors occur, we focus on preventing future errors and moving forward • We have a growth mindset, always looking for ways to improve, with a sincere belief that every student can do better and achieve their goals • We expect every employee to be an example of conduct and professionalism, being a role model to students and colleagues • We commit to fostering an inclusive and supportive learning environment that respects the diversity of students' backgrounds, experiences, and perspectives • We foster lifelong learning and professional development Physical Demands These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions. • Essential functions of this role require sitting for extended periods of time • Daily use of a company computer and related software applications at a workstation • Ability to type, use a computer to search for information and input information while speaking on the phone is required • The employee will frequently be required to use the computer, mouse and telephone to conduct the regular tasks of this role • The employee will be required to compute simple to simple mathematical calculations as a normal part of this role • Requires travel to conduct CIAT business, as needed Work Environment While performing the responsibilities of this remote position, the job holder will work in a home office environment. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job. This role routinely involves using standard office equipment such as computers, phones, and virtual communication tools. Employees are expected to ensure that their home office is a safe and ergonomic working environment. Employees must maintain data security and confidentiality in accordance with company policies and use secure connections for all work-related activities. Expectations regarding work hours, availability, and time tracking will be clearly communicated and must be adhered to. The company is not responsible for maintaining home office environments beyond the provision of reasonable accommodations and necessary work-related equipment. Workers' compensation and liability for injuries that occur in the home office will be covered as per company policy and applicable laws. This remote work policy is designed to comply with all relevant local, state, and federal laws. AAP/EEO Statement California Institute of Applied Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the California Institute of Applied Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. California Institute of Applied Technology expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of California Institute of Applied Technology’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. Salary Range The salary range for the Career Advisors Manager is $75,000 -$100,000 yearly/DOE. However, the expected starting salary for this position is $75,000 - $85,000 yearly/DOE. We base salary offers on a variety of considerations, such as education, experience, equity and other business and organizational needs. #ZR Salary Description $75,000 -$100,000 yearly/DOE Remote About the Company: California Institute of Applied Technology