California Faucets

Compensation

Full Description

Description: California Faucets is looking to bring on a talented Part Time Customer Service Representative. This role is based on site in our Huntington Beach, CA office. This is a Monday through Friday, hybrid role from 8:00 a.m. to 12:00 p.m. The Customer Service Representative (CSR) is responsible for providing first-class customer service to all customers by using excellent, in-depth knowledge of company products as well as communicating effectively with team members within the customer service department. In addition to these duties, the Customer Service Representative will also: • Answer customer calls and actively listen to identify their issues. • Build customer relationships, earning their loyalty and trust. • Enter customer orders and returns in ERP system. • Troubleshoot problems and resolve a range of customer issues from estimating lead times, offering design options, discussing shipping options, and resolving warranty concerns. • Perform additional assignments per manager's direction. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Requirements: The Following Personal Attributes/Skills are Required: • Ability to read, write, speak, and understand English fluently. • Excellent interpersonal, organizational, and communication skills. • Excellent verbal and written communication. • The ability to explain things easily in ways that people can understand. • A proactive approach to problem solving in addition to reliable follow-through on a variety of tasks. • A sense of urgency and efficiency in all tasks. • Excellent time management skills; must be able to handle multiple priorities simultaneously and meet deadlines. • Ownership of all assigned areas of responsibility. • Attention to detail and accuracy; must be able to recognize and resolve discrepancies. • Team player with a positive, “can-do” attitude that can work in a fast-paced environment. • Good judgement and discretion. • Ability to meet or exceed the company’s attendance and punctuality standards. • Ability to work overtime as needed. • Use miscellaneous office equipment (ex: calculators, computers, copiers, etc.). Environmental and Safety Considerations: This position operates in a professional office environment with occasional exposure to warehouse environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Supervisory Responsibilities: This position has no supervisory responsibilities. People Interface: The position requires contact with people in many departments, including production, supply chain, and PVD Coatings. Decision Making: The position requires working from detailed instructions as well as the use of judgment to plan and perform general decisions to solve a problem or select a course of action for a standard or recognized method of operation. Supervision Received: Under general supervision of the Customer Service Manager, assignments are both task-oriented and objective-oriented. Follows established procedures for routine work; receives specific instruction on non-routine problems. Accountabilities: After adequate training, the position requires a level of accountability to complete tasks as scheduled. Education and Experience: • The minimum educational requirement to successfully perform this position is a high school diploma or G.E.D. certificate. • At least six (6) months of customer service experience. • Proficiency in Microsoft Windows and all Microsoft Office applications. • Experience in a manufacturing environment is a plus. • Experience working with a fully integrated ERP system is a plus. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and bend as necessary. The employee will be required to lift/carry up to ten (10) lbs. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms.