California Department of Managed Health Care

Compensation

Full Description

Job Description And Duties Under direction of the Staff Services Manager I, Business Services Unit, the incumbent performs a variety of analytical and administrative duties and is responsible for analyzing, consulting with, and providing recommendations to all levels of staff and management on aspects related to forms management, fleet management, waste management, recycle, procurements and contracts, and facilities. The incumbent ensures compliance with statutory requirements, as well as state policies and procedures. The incumbent performs office management tasks requiring a high degree of initiative, independence and analytical skill. Please let us know how you heard about this position by taking a brief survey: DMHC Recruitment Survey . Leave Program (PLP) 2025 agreement: Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the temporary Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee receive a temporary reduction in pay in exchange for PLP 2025 leave credits. The temporary salary reduction percentage and the number of PLP 2025 leave credits are based on the position’s associated bargaining unit. The salary range(s) included in this job advertisement do not include the temporary salary reduction. You will find additional information about the job in the Duty Statement . Working Conditions The DMHC has locations in Downtown Sacramento and Rancho Cordova. Both locations are located close to light-rail with various amenities. The incumbent will work in a climate-controlled cubicle and/or office environment with artificial lighting. This position may be eligible for hybrid telework. The telework schedule is permitted at the operational needs of the Department and is subject to change, consistent with the State Telework Policy and the DMHC’s Telework Policy. All employees who telework are required to be California residents and maintain California residency in accordance with Government Code 14200. Minimum Requirements You will find the Minimum Requirements in the Class Specification. • ASSOCIATE GOVERNMENTAL PROGRAM ANALYST • STAFF SERVICES ANALYST Additional Documents • Job Application Package Checklist • Duty Statement Position Details Job Code #: JC-493264 Position #(s): 409-621-5393-803 Working Title: Business Service Analyst Classification: ASSOCIATE GOVERNMENTAL PROGRAM ANALYST $6,031.00 - $7,547.00 A New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. Shall Consider: STAFF SERVICES ANALYST $3,861.00 - $4,839.00 A $4,181.00 - $5,233.00 B $5,014.00 - $6,276.00 C # of Positions: 1 Work Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time Department Information The mission of the California Department of Managed Health Care (DMHC) is to protect consumers’ health care rights and ensure a stable health care delivery system. The DMHC accomplishes its mission by ensuring the health care system works for consumers. The Department protects the health care rights of 30.2 million Californians by regulating health care service plans, assisting consumers through a consumer Help Center, educating consumers on their rights and responsibilities and preserving the financial stability of the managed health care system. DMHC values diversity at all levels of the organization and is committed to fostering an environment in which employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. DMHC believes the diversity of our employees and their unique ideas inspire innovative solutions to further our mission. Join DMHC and help us improve the lives of all Californians. If you are interested in learning about the Department of Managed Health Care (DMHC) culture from the perspective of someone like yourself, contact our Someone Like Me program. Within five business days of your request to participate in the Someone Like Me program, you will be matched with a DMHC employee with a similar background to discuss the DMHC’s culture. This program is not part of, or in any way affiliated with the application or hiring process. Prospective employees must complete the application process on Cal Careers (e.g., submit your application within the specified timeframes on the job posting) to be considered for hire at the DMHC. None of the information you provide through the Someone Like Me program will be relayed to the Hiring Unit. Department Website: http://www.dmhc.ca.gov Special Requirements • The position(s) require(s) a Background Investigation be cleared prior to being hired. All applicants not currently employed by the DMHC will be subject to a pre-employment background investigation. The investigation will consist of fingerprinting and an inquiry to the California Department of Justice to disclose criminal records. Any documents you submit for a job vacancy such as your State application, resume, cover letter, educational transcripts, etc. SHOULD NOT include ANY confidential information. Confidential information that should be excluded or removed from these documents include, but is not limited to, your Social Security Number (SSN), birthday, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission. Possession of Minimum Qualifications will be verified prior to interview and/or appointment . If you are using education to meet the minimum qualifications for this position, you MUST submit a copy of your college transcripts . Unofficial transcripts may be accepted during the application process; however, submission of official transcripts may be required prior to appointment. Eligibility for this classification requires the “equivalent to completion of the 12th grade”, candidates must submit high school transcripts or college/university transcript(s) to demonstrate the “equivalent to completion of the 12th grade” with their application package. Transcripts must include the date the diploma, certificate, or degree was awarded. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 10/3/2025 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Managed Health Care DMHC Recruitment Attn: Human Resource Office 980 9th Street, Suite 500 Sacramento , CA 95814 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Managed Health Care DMHC Recruitment Human Resource Office 980 9th Street, Suite 500 Sacramento , CA 95814 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. • Resume is optional. It may be included, but is not required. • Statement of Qualifications - A Statement of Qualifications (SOQ) is a MANDATORY requirement in order to apply for this position. A SOQ is a narrative discussion describing how the candidate’s education, training, experience and skills meet the minimum and desirable qualifications for the position. Please see section labeled "Statement of Qualifications" for further instructions. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Ability to interact effectively with all levels of management through a high degree of initiative, professionalism and confidentiality. • Experience developing and evaluating alternatives; researching and analyzing data; presenting ideas and information effectively. • Experience communicating effectively, verbally and in writing, with individuals from varied experiences, perspectives and backgrounds. • Strong writing and analytical skills. • Ability to apply state legislation, statutes, regulations and rules. • Ability to handle sensitive and confidential assignments with tact, discretion and diplomacy. • Experience being flexible in adapting to changes in priorities, assignments and other interruptions which may impact established time lines and courses of action. • Customer service experience. • Experience creating, reviewing, managing contracts and procurement requests. • Experience coordinating building maintenance and other issues/request to include janitorial, lighting, plumbing issues and facility build outs. • Experience creating help guides, procedures and tools to ensure compliance requirements are met. • Experience completing reports and making recommendations for work process improvements. Benefits Benefit information can be found on the CalHR website and the CalPERS website. Contact Information The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Department Website: http://www.dmhc.ca.gov Human Resources Contact: DMHC Recruitment (916) 322-8437 recruitment@dmhc.ca.gov Hiring Unit Contact: Dana Taylor (916) 327-1827 Dana.Taylor-Bell@dmhc.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Office (916) 738-3394 EEO@dmhc.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Application Instructions To be considered for this vacancy, please complete all applicable fields on the application form, including a list or description of previous/current occupational experience in the duties performed section. Electronic applications through your CalCareer account are highly recommended. If you are unable to apply electronically through your CalCareer account, please mail or drop off a hard copy of your application packet. Please notate RPA: 25-060 and Job Control: JC-493264 on your application. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification for Associate Governmental Program Analyst or Staff Services Analyst is located at the top of this Job Announcement Posting under Minimum Requirements. Foreign Degrees or Transcripts – Applicants with foreign degrees or transcripts who wish to apply that coursework toward meeting the minimum qualifications of the classification must provide a transcript evaluation that indicates the number of units to which his/her foreign coursework is equivalent. DMHC accepts foreign transcript evaluations that are completed by one of the agencies approved by the California Commission on Teacher Credentialing . PLEASE NOTE: If you are mailing your application, it must be postmarked by the final filing date. Hand delivered applications must be submitted no later than 5:00 p.m. on the final filing date. Applications slipped under the door at the Human Resources Office will be time stamped the following business day. Qualifications Statement of Qualifications In addition to an Examination/Employment Application (STD678), applicants are required to submit a Statement of Qualifications (SOQ). The SOQ serves as a documentation of each candidate's ability to present information clearly and concisely in writing, and will be considered the first phase of the hiring process for this position. Only those who submit all required documents by the final filing date will be considered for an interview. Cover letters, resumes and applications will not take the place of the SOQ. Please Read The Following Statement Of Qualifications Carefully. • Use size 12 font, Arial. • This document must not exceed two pages. • In the center of the header, title the document “Statement of Qualifications”. • In the center of the footer, include the page number. • Type “Question 1", and describe your experience applying State legislation, rules, policies and procedures. • Type “Question 2", and tell us why you are applying for the Business Services Analyst position at the DMHC. Applicants that do not submit a SOQ with their application packet will automatically be disqualified from consideration for this position. Cover letters, resumes and applications will not take the place of this document. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.