CAI

Compensation

Full Description

Linux Technical Support Analyst (Tues - Sat 12am - 8:30am ET) Req number: R7179 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Linux Technical Support Analyst, you will work Tuesday - Saturday 12am - 8:30am ET to support our client's critical systems. Job Description We are in need of a Linux Technical Support Analyst to resolve application and software issues with Linux servers, databases and other critical systems. This is a remote position. The Application Support Analyst must be able to work east coast times. This position is Tuesday - Saturday 12am - 8:30am ET . Amazing opportunity for an IT Professional with 1+ year of experience to join the team supporting critical business applications for our client, a global Fortune 500 company. Gain experience supporting and troubleshooting enterprise applications! Only work authorizations that will not require sponsorship now or in the future will be considered. What You'll Do • Resolve process, application and software issues within Linux servers, databases and other mission-critical systems • Communicate/escalate application related problems and issues to key stakeholders, including management, development teams, end users and unit leaders • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved • Write technical procedures and documentation for the applications including operations, user guide, etc. • Perform routine maintenance and updates on applications and servers • Use knowledge and judgment to diagnose issues and problems as they are reported into L3 and resolve these issues as quickly and efficiently as possible. • Ensure that the L3 mailbox is routinely monitored and that all inquiries and requests are resolved. • Isolates problem trends and ensures that troubleshooting efforts are completed for recurring problems. What You'll Need Required: • Bachelor's or Associate's Degree in Information Technology or equivalent combination of education and experience. • Hands-on Unix and Linux Command Line experience • Ability to prioritize work. • Excellent analytical and problem-solving skills. • Exhibit punctuality and communicate effectively. Preferred: • Knowledge of databases (SQL Server) strong preferred • Exposure to C/C++ is a plus • Scripting and automation is a plus Physical Demands • Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards • Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. • Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor #LI-JH1 Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111. $25.00 per hour The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.