Cable One

Compensation

Full Description

Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand, is a leading provider of high-speed internet, cable TV, and phone services across the United States. We are committed to connecting our customers and communities with reliable technology and exceptional service, fostering a culture of respect, growth, and wellness for our associates. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring timely and accurate service delivery to our customers. You will be the key point of contact for coordinating service fulfillment activities, helping to maintain high customer satisfaction and operational efficiency. What You'll Do: - You will coordinate and manage service delivery schedules to meet customer expectations. - You will communicate effectively with internal teams and customers to resolve service issues. - You will track and document service fulfillment progress and outcomes. - You will assist in troubleshooting and escalating service delivery problems as needed. - You will support process improvements to enhance service delivery efficiency. - You will maintain accurate records and ensure compliance with company policies. - You will collaborate with cross-functional teams to support overall business goals. What You Bring: - Minimum of 1-2 years experience in service delivery, customer service, or related roles. - Strong communication and interpersonal skills. - Ability to manage multiple tasks and prioritize effectively. - Proficiency with service management software and Microsoft Office Suite. - Detail-oriented with strong organizational skills. Bonus Points If You Have: - Experience in the telecommunications industry. - Knowledge of cable and internet service delivery processes. - Familiarity with CRM and ticketing systems. - Problem-solving mindset with a proactive approach. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive work environment. - We offer wellness programs and employee assistance resources. - We offer employee discounts on our products and services. Ready to Apply? If you are passionate about delivering excellent service and want to grow your career with a dynamic company, please submit your application through our careers page at www.cableone.com/careers.