C5MI Insight, LLC

Compensation

Full Description

C5MI is a technology and services firm focused on delivering digital transformation across supply chain, manufacturing, logistics, and IT operations. As a trusted SAP Gold Partner, we serve customers across the public and private sectors—helping them improve mission-critical systems, modernize operations, and increase visibility across their enterprise. Our employees are key to our success, so we strive to be more than just a team; we’re a community built upon a set of Core Values that guide our every action: • Challenge – We believe in challenging the present – it’s the only way to shape the future. We must be exceptional communicators and collaborators while always learning. We also understand that speaking your mind requires equal parts brain (what to say), thoughtfulness (when to say it), and caring (how it’s said). Incremental won’t win. • Have Fun – We are on a journey, together. Take care of your family, take care of yourself, and take care of each other. Live your happiness. Stay human, take care of each other and invest in your community. Life isn’t all about work. Live your happiness. Be healthy. • All In – You can’t fake passion – show your energy. Own it – take charge and lead. Our team is made up of top quartile talent and we never accept second best. Accountability, trust, and integrity create an environment to realize the team’s true potential. • Never Screw the Customer – We have walked a mile in your shoes. Experience matters. We drive innovation to generate business value. Be true – no BS. • GSD (Get Stuff Done) – We take initiative and never make excuses. We act with urgency, and we delivery high quality outcomes with extreme velocity. We embrace process discipline, drive continuous improvement, and stay audit ready. We relentlessly execute and plan for tomorrow by creating sustainable outcomes. That is how we win! • Empower – Our people are the foundation for our success. We recognize their value, and support them by fostering a culture of collaboration and innovation. We recognize individual strengths, build confidence through action, and invest in personal development. Position Summary: The Managing Director – Client Account Lead will be responsible for overseeing strategic federal engagements across a portfolio of contracts. They will serve as the single point of accountability for client success, performance delivery, and account growth. This individual will leverage their extensive federal consulting experience to build deep trust with the client and scale relationships, delivery, and outcomes across complex, compliance-driven environments. Essential Functions and Responsibilities: Strategic Leadership • Develop and execute account-level strategies aligned with agency missions and C5MI Insight’s growth goals. • Drive innovation, footprint expansion, and multi-year client retention across federal accounts. • Identify new business opportunities and shape teaming, capture, and recompete strategy. Client Relationship Management • Act as the face of the service to the client, owning and growing relationships across the account. • Build trust through regular communication, planning, and performance transparency. • Serve as a strategic advisor, translating client needs into tailored solutions and delivery plans. Team Leadership & Enablement • Lead and mentor delivery teams and support functions across multi-state engagements. • Foster a culture of collaboration, inclusion, high performance, and continuous improvement. • Provide guidance and structure to help team members achieve professional and client outcomes. Financial & Pipeline Management • Oversee revenue for the account, ensuring profitable delivery and strategic expansion. • Manage budgets, forecasts, and financial performance across engagements. • Owns the sales pipeline at the account level, partnering with BD/Capture and Commercial Directors to track opportunities and shape proposals. Operational Excellence • Oversee demand capacity planning, scope control, and delivery cadence. • Ensure compliance with federal regulations, company policies, and ethical standards. • Drive operational efficiency and continuous improvement across the account. Thought Leadership & Innovation • Represent C5MI as a thought leader in federal forums and industry events. • Contribute to the development of innovative methodologies and client-facing solutions. • Offer the company’s latest point of view and strategic insights to clients and stakeholders. Risk & Governance • Identify and mitigate risks across client engagements, delivery, and compliance. • Ensure contractual obligations are met and governance structures are in place. • Leads client transactions, onboarding, and strategic interventions during scope or leadership shifts. Other • Adheres to all certified processes as part of our commitment to maintaining the highest standards of quality and information security, which includes actively participating in quality assurance activities and ensuring the protection of sensitive information in accordance with our security policies. • Performs other related tasks as assigned by direct supervisor. Required/Desired Qualifications— Education, Training, and Experience: • Bachelor's degree in Business Administration or another related field required; MBA preferred. • 15+ years of experience in federal consulting, strategic account management, or delivery leadership. • Proven success managing portfolios exceeding $50M in annual revenue. • Deep understanding of FAR, GSA, Section 889, and federal delivery frameworks. Specific skills, knowledge, and abilities: • Exceptional leadership and stakeholder management skills. • Deep understanding of client lifecycle, satisfaction metrics, and retention strategies. • Ability to coach and scale client-facing teams across multi-state engagements. • Ability to anticipate client needs, customize solutions, and maintain high satisfaction levels. • Ability to navigate complex challenges, resolve issues swiftly, and adjust strategies in dynamic environments. • Strong analytical and problem-solving skills with the ability to think creatively and strategically. • Exceptional communication, negotiation, and presentation skills with the ability to build relationships with key stakeholders at all levels of the organization. • Strong leadership and decision-making skills with the ability to lead through ambiguity and uncertainty. • Must be proactive and self-motivated with a strong sense of ownership and accountability.