C2 Global Professional Services, LLC

Compensation

Full Description

JOB SUMMARY: The Continuous Improvement Manager collects, compiles and analyzes performance data to advance system effectiveness, improve efficiencies and improve business processes. ESSENTIAL FUNCTIONS • Monitors, analyzes and interprets performance data on an ongoing basis to implement process improvements that advance performance measures and business outcomes. • Uses all databases, management information systems and related reporting systems and tools to extract, compile, analyze and interpret performance data. • Collaborates with the Board Performance Department to advance processes and realize performance improvement plans, corrective action plans and system or technical enhancements. • Designs and develops tools for tracking performance, monitoring outcomes and supporting business objectives. • Consults, interprets and ensures policies and procedures comply with business requirements, procedures and/or improvement plans. • Manages systems, databases and data integrity requests, to include, review and processing changes/deletions and information requests of customer records. • Performs other related duties as assigned. REQUIRED SKILLS/ABILITIES • Knowledge of workforce development, economic development, business intelligence and trends, and project management. • Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability. • Knowledge of work experience in a performance-based environment, public or private sector, the ability to analyze and interpret information and data and provide relevant feedback for action. • Knowledge of word processing, spreadsheet, technology and computer skills. • Exceptional customer service and interpersonal skills. • Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented. • Excellent verbal and written communication skills. • Ability to use statistical methods to analyze and interpret information and data and provide relevant feedback for action. • Ability to work with complex and extensive databases and identify deficiencies. JOB CODE: TAR-8810E1-2MCI