Burjline Builders

Compensation

Full Description

Job Overview Horizon NJ Health is seeking a dedicated and tech-savvy Remote Technical Support Representative to join our team on a full-time basis. This is an excellent opportunity for a motivated individual to provide crucial first-line technical assistance and support to our users. The ideal candidate will be a patient and effective communicator with a passion for problem-solving and delivering exceptional customer service. As a key member of our support team, you will be responsible for resolving technical issues efficiently while maintaining a high standard of professionalism, ensuring our users have a seamless experience with our systems and services. Responsibilities * Serve as the first point of contact for users seeking technical assistance over the phone, via email, or through our ticketing system. * Diagnose and troubleshoot technical issues, including software, hardware, and network problems, providing clear and concise step-by-step solutions. * Accurately record, track, and document all support requests and their resolutions in the help desk system. * Escalate unresolved or complex issues to the appropriate internal teams in a timely manner. * Guide users on the proper use of hardware and software to maximise their effectiveness. * Contribute to the development and maintenance of our knowledge base with troubleshooting articles and user guides. * Maintain a high level of customer satisfaction by providing professional, courteous, and effective support. * Identify and suggest potential improvements to systems and processes to enhance the user experience. Qualifications * Proven experience in a technical support, help desk, or a similar customer-facing role. * A strong understanding of computer systems, mobile devices, and other technology products. * Excellent problem-solving and analytical skills with the ability to diagnose and resolve basic technical issues. * Exceptional communication and interpersonal skills, with a professional and patient demeanour. * The ability to work independently and manage time effectively in a remote environment. * Proficiency in English, both written and verbal. * Familiarity with help desk software and remote support tools is highly desirable. * Experience within the healthcare or health insurance sector would be considered an advantage. What We Offer * A competitive hourly wage of $26 - $45 USD, commensurate with experience. * A permanent, full-time position. * The flexibility and convenience of a fully remote working arrangement. * An opportunity to be part of a supportive and collaborative team dedicated to making a difference. * Opportunities for professional growth and development within a leading organisation.