Bunzl Distribution NA

Compensation

Full Description

As the Director of National Accounts, you will be responsible for leading the Processor segment’s National Accounts organization, including a team of National Account Managers (NAMs) and National Account Coordinators (NACs). This role blends people leadership, strategic commercial leadership and operational excellence. You will ensure the National Accounts team delivers profitable growth, exceptional customer experience, effective process execution, and tight alignment with internal cross functional stakeholders. In this role, you will provide coaching, development, and performance management for NAMs and NACs, oversee national account processes and customer program execution, and foster strong relationships with customers and internal partners. Success in this role requires a balance of strategic sales leadership, operational rigor, change management, and team empowerment. National Account customers for our Processor team generally include non-meat food production companies like bakeries and dairies, fresh produce suppliers, or other food production facilities. Product lineup generally includes packaging, jan/san, towel & tissue and other disposable items and paper products. This is a residence-based role. An ideal candidate would sit in the Northeast/Eastern U.S. to cover current customer needs most effectively or we'd like this applicant to sit near one of our U.S. Hub locations **. That said, we will consider applicants that have easy access to any major U.S. airport to allow for ease of travel. Responsibilities: Strategic Leadership & Client Management • Lead overall strategy and execution for the Processor segment's National Accounts portfolio. • Build and maintain strong relationships with national account customers, ensuring satisfaction, retention, and long-term growth. • Guide problem-resolution discussions to mutually beneficial outcomes that protect margin and strengthen relationships. • Support team and ensure proactive client engagement with presentations, QBRs, renewals, expansions, and new business opportunities. • Oversee customer contract understanding and compliance, including timelines for renewals, pricing standards, and exceptions. • Coordinate closely with Customer Service, IT, Inventory, Procurement, and Business Development to ensure seamless program execution, service reliability, and margin integrity. Sales Operations & Process Excellence • Develop, implement, and enforce best practices for national account sales and coordination processes across the segment. • Oversee execution of key sales operations activities, including: • Proposal management and pipeline tracking • Customer KPI reporting and performance monitoring • Forecasting and collaboration with demand planning • Margin, pricing, and customer item lifecycle management • Lead operational implementation for new business wins, ensuring smooth onboarding, cross-functional coordination, and customer communication. • Continuously monitor and refine processes to enable NAMs to focus on revenue-generating, customer-facing activities. Team Leadership & Development • Lead, hire, train, and develop both NAMs and NACs; drive accountability and foster a high-performance and collaborative team culture. • Ensure appropriate staffing levels for both NAM and NAC teams, including contingency planning for vacations and operational disruptions. • Implement effective performance review processes that reinforce accountability, development, and alignment to company goals. • Model communication, professionalism, and customer-centric behaviors expected of the broader team. Measurement of Success • National Accounts portfolio meets or exceeds profitability, retention, and organic growth targets. • NAM and NAC teams consistently meet performance expectations and demonstrate strong engagement and collaboration. • High-quality, accurate execution of national account processes and customer program implementations. • Effective implementation of process improvements that increase efficiency and reduce operational friction. Requirements: • High school diploma or GED equivalent required • Bachelor’s degree strongly preferred; master’s degree a plus. • 8–15 years of national account or enterprise customer management experience. • Minimum 3 years of direct people leadership, managing both sales and/or sales operations roles. • Strong understanding of distribution, supply chain, and logistics services. Skills & Competencies • Exceptional relationship building and communication skills (written & verbal). • Demonstrated ability to lead through influence across all levels of the organization. • Strong analytical, strategic thinking, and problem-solving capabilities. • Proficiency in managing change and building organizational alignment for new processes. • High EQ, with the ability to motivate teams and navigate complex customer and internal dynamics. • Comfortable working in a fast-paced, high-visibility environment with ambiguity and competing priorities. What's in it for you? • U.S. Bunzl salary range for this role is $130,000-$180,000 (+ bonus and car allowance) based on experience, education and geographic location. • Medical, dental, vision, and life insurance available to employees and eligible dependents starting the first day of the month after 30 days of employment (unless otherwise specified by a collective bargaining agreement). • 401(k) retirement plan with a generous company match of $0.75 per $1.00 contributed, up to 6% of eligible pay, available after 30 days. • Paid time off, including: • 10 vacation days and 2 personal days annually (prorated in the first year based on hire date). • 40 hours of sick leave per year, (48 hours of sick leave/year if hired in WA, in accordance with Washington State law.) • 6 paid national holidays and 2 floating holidays annually. • Please refer to the Benefits & Perks section on our career webpage for more details Click here to view the California Employee/Applicant Privacy Policy Bunzl will accept ongoing applications for this position • U.S. Hub locations include: Sumner WA, Cerritos CA, Anaheim CA, Tempe/Phoenix AZ, Dallas TX, Kansas City MO, St. Louis MO, Chicago IL, Indianapolis IN, Atlanta GA, Winston-Salem NC, Worcester MA, Monmouth Junction NJ, Perth Amboy NJ or York PA. Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non‑Food Retail, and Safety industries. We have grown both organically and through acquisitions to exceed $10 billion in sales. Headquartered in St. Louis, Missouri, Bunzl North America operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada, and parts of the Caribbean and Mexico. With more than 10,000 team members and over 400,000 supplies, Bunzl is recognized as a leading supplier across North America—and proudly certified as a Great Place to Work®. At Bunzl, you’ll find Unlimited Potential… your career, our future. Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match. Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities