bswift

Compensation

Full Description

Want to be a bswifter? At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! ABOUT US: bswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. Our mission is to simplify the complex world of employee benefits and deliver exceptional service to our clients. ABOUT THE ROLE: The Service Center Client Manager (SCCM) is a dynamic leader and trusted advisor, dedicated to delivering exceptional customer experiences and building lasting partnerships. Acting as the primary point of contact for a portfolio of clients, you’ll champion their needs, drive process improvements, and ensure our Service Center’s performance sets the industry standard. You’ll collaborate cross-functionally—working with Operations, Quality, Training, Sales, Client Services and Implementation teams—to turn client feedback into actionable solutions, resolve challenges, and support seamless service delivery. Your expertise will guide new client launches, drive service excellence during critical periods like Annual Enrollment, and help us continually raise the bar. ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Serve as a strategic partner and advocate for your clients, ensuring their goals and service expectations are exceeded. Lead proactive client meetings, analyze root causes, and implement high-impact process improvements. Collaborate with internal teams to enhance training, tools, and resources that empower Service Center teams. Support sales and implementation efforts by showcasing Service Center value and ensuring flawless go-lives. Quickly resolve escalations, turning challenges into opportunities for stronger relationships. Use data and storytelling to highlight successes and drive continuous improvement. REQUIRED EDUCATION AND EXPERIENCE: Bachelor’s degree or equivalent experience. 2–5 years of client management, with proven results leading projects and teams. 2–5 years in customer care, service center, or call center environments. Experience in process improvement and benefits administration. Outstanding communication, analytical, and relationship-building skills. Adaptability, initiative, and the ability to manage multiple priorities in a fast-paced setting. A passion for delivering results and making a difference for clients and colleagues. PREFERRED EDUCATION AND EXPERIENCE: [Insert any additional preferred qualifications if applicable] OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Why Join bswift? At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions. Benefits of Working at bswift: Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family. Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles. Remote first, Office friendly environment! No time to commute? No problem! Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs. Professional Development: Opportunities for career growth, including training and access to resources to support your career progression. Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued. Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work. Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees. Specific benefit offerings vary by position and may be subject to change. Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description. In the spirit of pay transparency, we are excited to share the base salary range for this position is $70,000-$90,000, exclusive of fringe benefits or potential bonuses. If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package! At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right. bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally. If you have what it takes to join our award-winning culture, we’d love to hear from you!