Brown Machine Group

Compensation

Full Description

Job Title: Field Service Technician Company Overview: Brown Machine Group (BMG) is a globally recognized leader in thermoforming packaging and automation solutions. With a strong commitment to innovation and customer satisfaction, BMG delivers customized solutions that exceed client expectations across various industries. Our award-winning technology and dedicated team make us a trusted partner worldwide. Role Overview: As a Field Service Technician at BMG, you will play a critical role in ensuring the optimal performance and reliability of our thermoforming and automation equipment at customer sites. You will be the frontline representative of BMG, providing expert technical support, troubleshooting, and maintenance services to uphold our high standards of customer satisfaction. What You'll Do: - You will install, maintain, and repair thermoforming and automation machinery at customer locations. - You will diagnose and troubleshoot mechanical, electrical, and software issues to minimize downtime. - You will provide technical training and support to customers to ensure proper equipment operation. - You will collaborate with engineering and customer service teams to resolve complex technical challenges. - You will document service activities, parts used, and customer interactions accurately. - You will travel regularly to customer sites, demonstrating flexibility and adaptability. - You will contribute to continuous improvement initiatives by providing feedback from the field. What You Bring: - Minimum of 3 years of experience in field service or equipment maintenance, preferably in thermoforming or packaging machinery. - Strong mechanical, electrical, and troubleshooting skills. - Proficiency with PLC programming and diagnostic tools. - Excellent communication and customer service skills. - Ability to work independently and manage time effectively in a field environment. Bonus Points If You Have: - Experience with automation systems and robotics. - Technical certification or vocational training in mechanical or electrical engineering. - Familiarity with safety standards and compliance in industrial settings. - Willingness to travel extensively and work flexible hours. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and technical training. - We offer a supportive and collaborative work environment. - We offer the chance to work with cutting-edge technology in a global company. - We offer travel opportunities that broaden your professional experience. Ready to Apply? Please submit your resume and cover letter through our careers page at www.brownmachinegroup.com/careers. We look forward to learning how you can contribute to our team and help us continue delivering exceptional solutions to our customers.