Brown Machine Group

Compensation

Full Description

Job Title: Field Service Technician Company Overview: Brown Machine Group (BMG) is a globally recognized leader in thermoforming packaging and automation solutions. With a strong commitment to innovation and customer satisfaction, BMG delivers tailored solutions that exceed the unique needs of each client. Our award-winning technology and dedicated team drive success across diverse industries worldwide. Role Overview: As a Field Service Technician at BMG, you will play a critical role in ensuring the optimal performance and reliability of our thermoforming machinery at customer sites. You will be the frontline representative of BMG, providing expert technical support, troubleshooting, and maintenance to uphold our high standards of service and customer satisfaction. What You'll Do: - You will install, maintain, and repair thermoforming packaging machinery at various customer locations. - You will diagnose and troubleshoot mechanical, electrical, and software issues to minimize downtime. - You will provide technical training and support to customers to ensure proper machine operation. - You will collaborate with engineering and customer service teams to resolve complex technical problems. - You will document service activities, including repairs, maintenance, and parts used. - You will travel regularly to customer sites, demonstrating flexibility and adaptability. - You will contribute to continuous improvement initiatives by providing feedback from the field. What You Bring: - Minimum of 3 years of experience in field service or industrial machinery maintenance. - Strong mechanical and electrical troubleshooting skills, including PLC programming knowledge. - Ability to read and interpret technical manuals, schematics, and blueprints. - Excellent communication and customer service skills. - Valid driver’s license and willingness to travel extensively. Bonus Points If You Have: - Experience with thermoforming or packaging machinery. - Background in automation systems and robotics. - Technical certifications related to electrical or mechanical fields. - Proficiency in diagnostic software and remote support tools. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and technical training. - We offer a supportive and collaborative work environment. - We offer travel reimbursement and company vehicle options. - We offer the chance to work with cutting-edge technology in a global company. Ready to Apply? Please submit your resume and cover letter to our careers page at www.brownmachinegroup.com/careers or email us directly at careers@brownmachinegroup.com. We look forward to hearing from you!