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BB

Brown & Brown Insurance

via Workday

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Customer Service Specialist (Commercial Lines)

Orlando, Florida
Full-time
Posted 2/20/2026
Direct Apply
Key Skills:
Customer Service
MS Office Suite
Cash Handling

Compensation

Salary Range

$Not specified

Responsibilities

Servicing customer accounts by setting up client records, processing policy changes, and handling documentation follow-ups.

Requirements

High school diploma, proficiency in MS Office and PC skills, strong telephone demeanor, attention to detail, multi-tasking, and excellent customer service.

Full Description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Braishfield Associates, a division of Hull & Company, LLC is seeking a Customer Service Specialist to join our team in Orlando, FL. The primary responsibility of this role is to service customer accounts. How You Will Contribute: Set up New and Renewal client records Review applications Bind New and Renewal policies Issue policies as necessary Follow up for missing file documentation (loss runs, applications, etc.) Issue, Invoice and Process endorsements, cancellations, reinstatements and non-renewals; or other policy servicing tasks Order loss control reports, follow up for compliance of recs Compliance with Quality Control guidelines Other activities, duties, projects or tasks as assigned Licenses and Certifications: 2-20 license (within 90 days of employment) Skills & Experience to Be Successful: High School or equivalent education Proficient with MS Office Suite Experience in working in a paperless environment – strong PC skills required Exceptional telephone demeanor Ability to maintain a high level of confidentiality Must be detail oriented and possess the ability to multi-task Commitment to excellent customer service Ability to effectively work well with others Be a Team Player with a Positive Attitude About Us: Since 1984, Braishfield has provided a wide variety of commercial and personal products from the top specialty carriers in our business. Thanks to our successful relationships with many of the finest retail agents & brokers in America, we have grown into one of the largest companies of our kind. We are guided by strong ethics, honesty & professionalism. Our goal is to deliver specialty insurance products that retail agencies need at the most competitive terms, with financially sound carriers, on a timely basis. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. At Bridge Specialty Group, our unwavering commitment to unity, diversity, and individual growth sets the stage for a workplace like no other. We believe in the power of One Team, where collaboration fuels unlimited possibilities. As One Team, we are anchored in the ‘Power of Be’, a core set of behaviors, skills, and characteristics we value most. It is part of our cultural DNA, influencing how we get stuff done every day and how we accomplish our goals, creating a link between what we do and how we do it. We are more than a global insurance wholesaler; we are a collective force of over 2,000+ teammates across 50+ locations throughout the United States and Europe. With 25+ specialized brands and access to 200+ carriers, we seamlessly connect the diverse needs of our retail partners in property, casualty, environmental, professional, workers' compensation, and personal lines. Together, we build trust, exceeding expectations. Our $5 billion+ premium book is a testament to our collaborative partnerships. Here, your uniqueness is celebrated, you are rewarded for your contributions, and we invest in your professional growth, offering tools, resources, and mentorship to support your career goals. You will be proud to be a part of a team that defines excellence and pushes the boundaries of what is possible. 'One Team, Unlimited Possibilities' is not just a slogan – it's the core of who we are. And the exciting part? We're always on the lookout for talented teammates like yourself. If you don't see an opening today, click on Introduce Yourself at the top of the page. Share your aspirations and attach your resume. We look forward to getting to know you! If you are an existing Bridge Specialty Group teammate, please click here to apply to a job on our internal career site.

This job posting was last updated on 2/24/2026

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