Brooksource
via Glassdoor
Genesys Cloud Developer
Compensation
$NaNK - NaNK a year
Responsibilities
Manage and optimize the Genesys cloud platform, develop AI integrations, and troubleshoot issues.
Requirements
Extensive Genesys experience, 5+ years of software development, and ability to produce technical documentation.
Full Description
A company is looking for a Software Engineer III (Genesys Developer) to manage and optimize their Genesys cloud platform for contact center operations. Key Responsibilities • Manage and maintain the Genesys cloud platform for reliable 24/7 contact center operations • Architect, design, and integrate AI applications with the Genesys Cloud platform via API • Develop technical documentation and collaborate with teams to troubleshoot platform issues Required Qualifications • Extensive experience with Genesys cloud platform and contact center operations • 5+ years of software development experience • Experience in developing technical documentation and job aids • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience) • Desired: IT admin experience with Aspect/Alvaria workforce management systems and/or Intradiem
This job posting was last updated on 12/17/2025
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