Brinks

Compensation

Full Description

About Our Firm: Granite Solutions Groupe provides financial services decision makers with people and solutions that deliver. Our clients count on us to deliver the right talent at the right time to achieve critical business results. We leverage our industry knowledge and passion for client priorities to deliver human capital solutions. GSG was founded in 1998 as a consulting firm delivering project management and technology solutions for the financial services industry. GSG now has a global presence, with team members deployed across the U.S. at Fortune 1000 companies and high-performing Fintech firms. High-caliber consultants are the face of GSG at our client organizations and offices. We value the deep relationships we have with our consultants that enable us to place them in roles where their skills will have an immediate impact. The GSG consulting team is comprised of diverse, experienced, driven, and dynamic contributors who excel at getting things done. About the Opportunity: We are seeking an experienced Techno-Functional Project Manager to lead the global deployment of ServiceNow HR Service Delivery (HRSD) with a primary focus on Employee Self-Service (ESS). The successful candidate will manage program execution, business process transformation, and system integration, ensuring ServiceNow HRSD seamlessly integrates with backend HR applications such as Workday, Oracle HCM, SAP SuccessFactors, or PeopleSoft. This is a high-visibility role driving employee experience transformation on a global scale. Responsibilities Program & Project Leadership • Lead the end-to-end global implementation of ServiceNow HRSD, focusing on Employee Self-Service. • Define and manage program governance, budgets, schedules, and deliverables. • Coordinate across global regions to execute phased rollouts. • Oversee system integrators, vendors, and internal HR/IT teams. Functional & Business Process Expertise • Act as a SME in HR Service Delivery processes (case management, knowledge management, employee self-service, lifecycle events). • Gather and document global HR requirements, aligning them with ServiceNow HRSD functionality. • Drive process harmonization across countries while supporting compliance and local statutory requirements. • Define workflows, service catalogs, and knowledge base design for ESS. Technical & Integration Oversight • Manage integration between ServiceNow HRSD and backend HR platforms (Workday, Oracle HCM, SAP SuccessFactors, PeopleSoft). • Define security, role-based access, and workflow automation strategy. • Oversee data migration, testing cycles (SIT, UAT), and production cutover. • Ensure integration stability and alignment with enterprise architecture standards. Stakeholder & Change Management • Act as the primary liaison with HR, IT, Shared Services, and external partners. • Oversee employee adoption programs, training, and communication plans. • Deliver progress updates, KPIs, and RAG dashboards to executive sponsors. • Ensure alignment with corporate HR transformation strategy and shared services goals. Deliverables & Success Measures • Global ServiceNow HRSD ESS rollout delivered per agreed country roadmap. • Fully integrated ESS with backend HR applications, enabling real-time employee transactions and data sync. • 80% employee adoption within 3 months of rollout. • Reduced HR case resolution times and increased self-service utilization. • Transition to steady-state support with defined service SLAs. Requirements: • 10+ years of IT/HRIS project management experience. • At least 5–7 years managing ServiceNow HRSD implementations, including ESS. • Strong HR process expertise in employee self-service, HR case/knowledge management, and lifecycle events. • Proven track record integrating ServiceNow with Workday, Oracle HCM, SAP SuccessFactors, or PeopleSoft. • Demonstrated ability to manage global vendors, SIs, and regional stakeholders. • Excellent communication, executive reporting, and stakeholder management skills. • PMP, Prince2, or equivalent certification preferred. • Experience in shared services or HR BPO transitions. • Knowledge of global HR compliance and workforce regulations. • Familiarity with broader ServiceNow platform capabilities (ITSM, ITOM, etc.). • Background in employee experience transformation and digital HR platforms. Employee Benefits: GSG is excited to offer its consultants excellent compensation and a robust option of benefits which include comprehensive medical, dental, vision and prescription coverage. You will receive company-paid life insurance. In addition, we hope you will take advantage of eligible commuter benefits-like paying for work-related public transit and parking with pre-tax dollars. Save for your retirement with pre-tax contributions that go directly into your 401K. We also care about your pets with several options for pet insurance, discount card and prescriptions. GSG’s Commitment to Diversity: As a diverse-owned business, GSG is committed to creating a diverse workforce, and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.