via Remote Rocketship
$90K - 130K a year
Lead and optimize product operations and technical support processes to improve product adoption, data accuracy, and cross-functional collaboration.
You have extensive experience in product operations and technical support with strong cross-team collaboration and technical proficiency, but lack direct product management experience in fintech lending or credit products.
Job Description: • Own Instant Cash metrics related to repayment and feature adoption (e.g., repayment success, delinquency, direct deposit setup) • Lead execution for repayment innovation, including repayment via direct deposit, payroll connectivity, and other automated or low-friction repayment mechanisms • Improve repayment success rates while reducing user friction, delinquency, and support burden • Deliver initiatives that responsibly increase Instant Cash credit limits, improving activation, repeat usage, and retention • Balance user value, unit economics, and risk through experimentation, segmentation, and iterative rollout strategies • Ship fast, learn quickly, and scale what works while maintaining high quality in a regulated product space • Align stakeholders around clear priorities, tradeoffs, and measurable outcomes Requirements: • 4-5 years of product management experience, ideally in fintech, lending, payments, or consumer financial products • Experience owning core product flows with meaningful revenue, risk, or retention impact • Strong intuition for user needs paired with a metrics- and experimentation-driven approach to decision-making • Experience working with data science or risk functions • Comfort operating in ambiguity and driving complex initiatives from incubation to scale • Excellent communication skills and the ability to influence across functions • Nice to Have: Experience with payroll integrations, direct deposit, or repayment systems • Nice to Have: Background in credit products, underwriting, or consumer lending risk Benefits: • Medical, dental, and vision insurance • Flexible PTO Policy • 401k plan • Paid Parental Leave • Physical and mental wellbeing benefits including Wellhub for access to virtual workouts and discounted gym memberships, and Headspace Care for covered virtual therapy sessions and unlimited on demand health support • Monthly reimbursements to use against wifi and cell phone bills • Annual reimbursement for Learning & Development • Help hard working Americans build a brighter financial future • High-growth company • A dynamic, flexible and collaborative start-up work environment with a highly talented team
This job posting was last updated on 2/22/2026