Brightview Landscapes Careers

Compensation

Full Description

Description The Best Teams are Created and Maintained Here. Job Summary • The Account Manager serves as the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ancillary sales. This role is responsible for overseeing field operations. Duties and Responsibilities: • Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio • Develop accurate estimates and takeoffs for both new and existing clients as needed • Deliver timely bid proposals and designs for enhancement projects. • Generate referrals from existing client base and communicate leads to Business Developer • Build and maintain strong long-term relations with clients, focusing on all pertinent points of contact • Conduct regular site walkthroughs with clients to ensure quality and service expectations are met • Lead and facilitate the resolution of client concerns or issues • Ensure timely account renewals within the assigned client portfolio • Proactively assess and address site enhancement needs during visits • Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations • Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met • Support hiring, training, and coaching of field crews for the assigned portfolio • Promote and enforce safety policies and procedures • Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services • Assist the Branch Manager in overall leadership of the branch to include participation in all relevant meetings • Maintain proper account documentation and notes in the CRM system • Monitor and maintain satisfactory accounts receivable levels • Coordinate with the Branch Administrator to keep client records and contact information current • Perform additional duties as assigned by the Branch Manager Education and Experience: • Associate’s or Bachelor’s degree in a business-related field, or equivalent experience in a customer-focused service industry • Minimum 3 years of experience in customer service, management, and leadership, preferably in the landscaping industry or local marketplace. • Strong written and verbal communication skills. • Demonstrated leadership and coaching abilities • Ability to foster collaboration and teamwork Physical Demands/Requirements: • Operation of a computer and other office equipment/system, such as a laptop, cell phone, and sales and operational programs/tools • Position is a combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time • Customarily and regularly spends more than half of the time working away from BrightView’s places of business, walking job sites, selling and obtaining orders or contracts for BrightView’s services • Ability to travel by car, train, and plane • Position needs to be able to traverse uneven grounds and walk on job sites with clients and the branch team for periods of time up to 4 hours Work Environment: • Works both indoors and outdoors; attends branch stretch and flex 3-4 days per week • Field-based position, a combination of office and customer-facing BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer. This job description is subject to change at any time BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process. It’s Not Just a Team. It’s One BrightView.