Brightree

Compensation

Full Description

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we’re really about people. We strive to positively impact our customers’ businesses and the lives of patients every single day. Senior Program Manager, Professional Services The primary role of the Senior Program Manager, Professional Services is to lead and coordinate multiple, complex customer programs within the Professional Services function, ensuring strategic alignment and delivering measurable value to clients. This role partners with executive stakeholders, drives program efficiency, fosters cross-functional collaboration, and mentors Senior Project Managers and Project Managers. The Senior Program Manager is accountable for the successful delivery of the most challenging customer engagements, assuring alignment across all projects and teams, and serving as the primary escalation point for both internal and external executive stakeholders[1][2]. Let’s talk about Responsibilities: Define program objectives, scope, success criteria, and KPIs aligned with Brightree’s strategic goals (e.g., customer adoption, retention, revenue growth). Develop and maintain integrated program plans covering timelines, budgets, resources, dependencies, and milestones. Govern and monitor multiple related projects, ensuring alignment across teams and workstreams. Track program health, generate dashboards, and present status to executive leadership. Serve as the primary point of contact for executive stakeholders, providing clear, timely updates on program performance, risks, and outcomes. Identify, assess, and proactively mitigate program risks, issues, and dependencies across business units. Coordinate with Product Management and Development to align program milestones with product roadmaps and release schedules. Partner with Services, Support, and Customer Success to ensure readiness for post-launch activities, customer onboarding, training, and adoption. Establish and drive the program governance model, including steering committees, cross-functional working groups, and escalation paths. Lead post-implementation reviews and lessons-learned sessions; apply continuous improvement practices to future programs. Mentor, coach, and guide Senior Project Managers and Project Managers, fostering scalable program delivery practices and supporting their professional growth. Lead and successfully deliver the most complex customer programs, ensuring alignment and excellence across all projects. Interact directly with customer executive teams on large, complex programs to assure strategic alignment and value realization. Approximately 25-35% travel to customer sites, Brightree offices, or industry events within the United States. Let’s talk about Qualifications and Experience Bachelor’s degree in Business, Technology, or Healthcare; Master’s degree preferred. 8+ years of customer-facing program or portfolio management experience in a software/SaaS environment, with at least 5 years managing complex, multi-project programs. PMP Certification. Demonstrated ability to organize and manage complex programs and projects in a Professional Services environment. Experience developing and executing program budgets, resource plans, and timelines. Proven track record leading large-scale initiatives with measurable business impact (growth, adoption, retention). Excellent communication and stakeholder management skills, with the ability to lead cross-functional teams and interact with executive stakeholders. Deep understanding of program governance, portfolio management, strategic planning, and organizational change management. Experience collaborating with marketing and other business units to drive program success. Demonstrates "drives collaboration" by building trust and strong partnerships across teams and stakeholders. PgMP or equivalent certification strongly preferred. Lean Six Sigma Black Belt Certification. Experience working in a global, matrixed organization. Familiarity with industry-standard project management methodologies and tools. Prior experience in client-facing Professional Services roles. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $146,000 - $182,000 For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant. Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). Visit www.brightree.com to learn more. As a global leader in health technology, ResMed has developed transformative cloud-connected medical devices and solutions for people with sleep apnea, COPD, and other chronic diseases. Today the company is applying this digital health expertise more broadly through the SaaS business, offering comprehensive software platforms that support healthcare providers in settings outside of the hospital. With this full suite of cloud-based EHR and business management systems supporting all aspects of care delivery for both home- and facility-based organizations, ResMed SaaS is changing the way care is delivered. ResMed Corporation is an equal opportunity employer and provides equal opportunity in employment for all qualified persons, without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. (US/Canada only) ResMed is an equal opportunity/affirmative action employer. ResMed is an E-Verify Employer. ResMed is a smoke-free workplace. We are a 2024 Circle Back Initiative Employer -- we commit to respond to every applicant!