BRIDGES TO CHANGE INC

Compensation

Full Description

Job DetailsJob Location: Multnomah County - N/A, OR 97206Position Type: Full TimeJob Category: Program Services LeadershipJob Summary This full-time Program Supervisor is gender responsive, serving male identified participants; providing direct client care while managing overall program operations. The Program Supervisor provides leadership, supervision, and development to program staff. This role ensures high-quality service delivery, contract and documentation compliance, effective coordination with community partners, internal behavioral health division alignment and collaborative support of participants through trauma-informed, recovery-oriented practices. The Program Supervisor also assists with program development, quality assurance, and operational tasks as assigned to maintain effective, ethical, and participant-centered services across the organization. Essential Job Duties and Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exercise independent judgment and decision-making in directing staff activities, resolving participant-related issues, prioritizing work assignments, and addressing operational needs, serving as the primary onsite decision-maker for daily program operations and escalating program-level concerns to the Program Manager, as appropriate. Assist with program development, including enhancement of workflows, processes, service delivery and participant support to improve outcomes. Collaborate professionally with community partners including contractors, treatment providers, parole/probation and other service and resource providers. Lead and support recruiting, onboarding, training, development, performance management and retention of program staff, fostering a positive and productive work environment. Provide staff supervision in alignment with OAR guidelines, ensuring compliance with regulatory and organizational expectations Coordinate staff coverage and perform direct service duties in the absence of staff to ensure continuity of care and program operations. Collaborate with the multidisciplinary team to ensure high-quality, coordinated participant care and strong team cohesion, appropriately deferring clinically complex or high-acuity cases to licensed behavioral health staff. Monitor and audit staff documentation to ensure adherence to organizational and regulatory standards, including meeting the 50% direct-service minimum requirement, completing documentation within 24–72 hours, and maintaining high-quality, Medicaid-compliant progress notes and service records. Foster a collaborative, inclusive and team-oriented environment, supporting conflict resolution and effective communication across the team. Proactively identify participant, staff, compliance and program risks, taking ownership for timely mitigation by implementing appropriate interventions, escalating concerns to senior leadership, and ensuring documentation and follow-through in alignment with organizational policies. Ensure housing compliance and upkeep in partnership with the Operations team to ensure safety, cleanliness and supplies, and conduct monthly safety check. Provide leadership during critical incidents and crises, ensuring staff compliance with established procedures, activating onsite support and Narcan administration as required, and overseeing complete, accurate incident documentation and resolution. Oversee and facilitate contract compliance, quality assurance, accurate data collection and reporting, ethical practice and adherence to organizational policies within program oversight. Serve a diverse population effectively, providing leadership that supports participant-centered, culturally responsive, trauma-informed, and recovery-oriented services. Deliver peer support services and case management to participants, dedicating 10 hours per week to direct service, including providing transportation Administer and document random, observed, gender-specific urinalysis screenings in accordance with program standards. Uphold organizational and credentialing ethics, including professional boundaries, confidentiality, and trauma-informed communication standards. Participate in regular supervision, team meetings, and training as assigned. Adhere to organizational policies and procedures, confidentiality regulations, and all applicable federal and state behavioral health standards. Experience, Knowledge, Skills and Abilities The following are the minimum levels required to successfully perform the Essential Job Duties and Responsibilities. Peer Wellness Specialist (PWS) certification, required Meets Oregon Administrative Rules (OARs) section 309-019-0125 for peer delivered services supervisors in behavioral health treatment programs, including 1 year experience as a PSS/PWS, required Qualified Mental Health Associate (QMHA) certification within 90 days of hire, required State ORCHARDS BCU background check clearance, required Valid driver’s license, personal vehicle with active registration and liability insurance and acceptable driving record in accordance with Bridge’s to Change’s auto liability policy requirements, required Minimum 1 year leadership experience in a behavioral health related setting, required Minimum 2 years of case management experience, required Ability to conduct directly observed urinalysis in a manner that upholds participant safety, dignity, privacy, and trauma-informed care; due to this essential function, identifying as male is required as a Bona Fide Occupational Qualification, required Associate’s degree in human services-related field, preferred Demonstrated competency in supporting participants from diverse genders and communities, including understanding how social determinants, systemic inequities, and cultural factors influence engagement, safety needs, and recovery goals Computer literate; functional ability with Microsoft programs and electronic health record systems, required Demonstrated ability to establish and maintain clear professional boundaries while holding participants and staff accountable with compassion and consistency Strong communication, trauma-informed engagement, and conflict resolution skills, with the ability to navigate emotionally charged or complex situations Experience with crisis prevention, de-escalation, and intervention strategies in behavioral health or related settings Ability to remain calm, regulated, and exercise sound judgment in high-stress or crisis situations Ability to manage multiple priorities in a fast-paced, dynamic environment while maintaining attention to detail and participant safety Ability to maintain high professional standards in interactions with participants, staff, and community partners Demonstrated success working effectively in diverse, collaborative team environments, with strong skills in promoting inclusion and cultural responsiveness Experience collaborating with community partners to identify service or system gaps and build partnerships that improve participant outcomes Working Conditions Environment and Physical Requirements: This position is based in an office environment; however, the position frequently visits field locations including residential homes, courtrooms, recovery centers and other indoor and outdoor locations. Those locations are subject to a variety of environmental weather conditions including rain, snow, wind, and dust. The position frequently requires daily travel by car. This position interacts constantly with staff, visitors, program participants, government agencies, and others. The role may involve exposure to substances such as alcohol, drugs, drug paraphernalia, and biohazards (including bodily fluids) in the course of routine duties. Appropriate precautions, PPE, and training are provided in accordance with BTC policy and OSHA standards. The position stands, walks, bends, lifts, and moves intermittently during working hours. The incumbent must be able to lift, push, pull and move files, supplies and equipment in excess of 50 pounds. Emotional and Cognitive Demands: Work in behavioral health settings involves regular exposure to individuals experiencing emotional distress, crisis and/or unpredictable behavior. Staff may encounter verbally escalated interactions, trauma-related content, and situations requiring rapid assessment, sound judgment, and effective de-escalation skills. The role requires sustained emotional regulation, the ability to maintain professional boundaries, and resilience when supporting participants with complex behavioral health, substance use, and psychosocial needs. Crisis situations may occur with little warning and require immediate attention, adherence to safety protocols, and clear communication with team members. Position Type and Expected Hours of Work: This is a full-time, salaried exempt position. Standard days and hours of work are typically Monday through Friday, and the role requires regular onsite presence during core business hours unless an alternative schedule is specified for the position. Flexibility is expected to meet program demands, and occasional evening, weekend, or holiday hours may be required based on job duties. Other Duties and Responsibilities: This job description is a summary of the essential duties and responsibilities for this job, and it does not necessarily represent an all-inclusive list of duties, responsibilities, tasks or procedures. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments. Nothing in this description restricts Bridges’ right to assign or reassign duties at any time. Accommodation Statement: Essential job duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. To perform the job successfully, an incumbent or applicant must possess the experience, knowledge, skills, and abilities to perform each essential duty and responsibility proficiently. If you require an accommodation in order to perform the essential duties and responsibilities of this job, please contact the Bridges to Change Human Resources Department. Bridges to Change is an Equal Opportunity EmployerQualifications