Bowman Williams

Compensation

Full Description

We are a long established technology company with a fast growing Managed Services division built around one simple philosophy, obsessed with excellence. The team is scaling quickly while maintaining a people first, client first culture where employees stay long term because they are supported, trusted, and given room to grow. We are hiring a Technical Account Manager who has MSP experience and enjoys owning client relationships end to end. In this role you will manage a portfolio of fully managed and co managed clients, run QBRs, coordinate with internal technical teams, and ensure clients feel heard, supported, and aligned on strategy. What You Will Do • Manage relationships with roughly 20 to 25 assigned clients as the primary point of contact • Run regular check ins and quarterly business reviews focused on satisfaction and retention • Identify opportunities for service improvements, upgrades, and better alignment across teams • Partner with engineering and project teams to keep deliverables on track and expectations clear • Translate business goals into actionable IT recommendations and client roadmaps • Handle escalations calmly and communicate progress proactively to stakeholders What You Bring • 3 plus years in an MSP or IT services environment in a Client Success, TAM, or account management role • Strong communication and organization with a calm client first mindset • Ability to understand Microsoft 365, Azure, and networking concepts and translate them into business value • Proven experience running QBRs and managing multiple client relationships at once • Proactive, collaborative style with confidence in fast moving environments Location, Pay, and Benefits • Medical, dental, and vision insurance plans • 401k plan • HSA, Health FSA, Dependent Care FSA • Transportation reimbursement plans • Employer paid basic life insurance of $50,000 • Voluntary benefits including life and AD&D, STD and LTD, hospital, accident, cancer and critical illness, legal, identity protection, auto and home, and pet wellness • Employee perks, discounts, EAP, and health advocate services • Paid time off • Stable leadership, private funding, and strong growth opportunity