Boundless (boundlessnetwork.com)

Compensation

Full Description

We are seeking a Senior Program & Account Manager to lead one of our global client relationships. In this strategic, client-facing role, you will serve as the primary point of contact, guiding the direction of the client’s branded merchandise programs while collaborating with internal teams across creative, operations, warehouse, and fulfillment. The ideal candidate brings deep branded merchandise industry experience, exceptional communication skills, and a proven ability to manage complex global programs. Essential Functions International Business & Logistics • Oversee the setup and enablement of international inventory hubs and branded merchandise programs. • Drive program innovation and identify opportunities to expand international fulfillment capabilities. • Facilitate strategic planning, regular business reviews, and international client communication touchpoints. • Navigate overseas shipping, production, and fulfillment processes. Enterprise-Level Account Experience • Serve as the primary relationship and sales lead for a high-profile global client account. • Guide the strategic direction of the client’s global branded merchandise programs. • Build and maintain senior-level client relationships with a consultative, solution-oriented approach. • Represent the client’s needs internally while promoting scalable, brand-aligned solutions. Overseas Partnerships • Collaborate cross-functionally with internal teams and international partners. • Demonstrate familiarity with international logistics, overseas production partners, and cross-border fulfillment strategies. Job Specifications • 5+ years of experience in the branded merchandise or promotional products industry. • Proven success managing large enterprise and/or global client accounts. • Strong relationship-building and communication skills with executive-level stakeholders. • Ability to think strategically, problem-solve proactively, and drive client growth. • Experience supporting or overseeing international service delivery, logistics, or vendor coordination. • Proficiency in Salesforce and NetSuite is a strong plus. • Preference given to candidates in the greater Cincinnati, OH or Austin, TX areas and Central/Eastern time zones. Benefits & Perks • Medical, dental, and vision insurance • Paid vacation, sick, and personal time • 401(k) with matching About Boundless It’s an exciting time of growth and development at Boundless, as we are acquiring other like-minded branded merchandise distributors while remaining steadfast in our commitment to providing excellent customer and employee service on an evolving technology stack. We are proud of our enviable culture built on strong core values, a pioneering mindset, a people-first mentality, and a fun yet high-achieving work environment that celebrates each other’s wins. We also offer full comprehensive health care benefits, paid vacation, and matching 401k. Boundless has been recognized in: - Inc. 5000’s List of America’s Fastest Growing Companies - 2025 PPAI Best Places to Work - Top 20 ASI and PPAI Distributor At Boundless we welcome all applicants regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences.