Boulevard

Compensation

Full Description

Note: The job is a remote job and is open to candidates in USA. Boulevard is a client experience platform for appointment-based self-care businesses. They are seeking a Senior Customer and Industry Insights Analyst to generate actionable insights from data, collaborating with various teams to shape strategy and inform decisions. Responsibilities • Generate unique insights from merchant, consumer, and product data to quantify Boulevard’s impact and ecosystem trends across regions, segments, and time • Build a deep view of the consumer, including demand patterns, frequency, basket, price sensitivity, and channel behavior, and translate these into segmentation, positioning, and lifecycle strategies • Segment merchants by vertical, size, business model, and sophistication; define peer groups, benchmarks, and outlier flags that guide comparisons and account strategy • Track service and retail trends, labor dynamics, utilization, cancellations, rebooking, and attach rates with cohort cuts, seasonality controls, and clear caveats • Build recurring internal insight packs (e.g., quarterly State of the Customer, monthly Industry Pulse) that combine KPIs, leading indicators, and commentary for executives and cross-functional partners • Partner with Marketing, Brand, and GTM on narratives, visuals, and enablement materials that use data to inform campaigns, positioning, and customer stories • Present executive-ready data stories, align stakeholders on tradeoffs, and drive decisions with explicit recommendations, owners, timelines, and expected impact/ROI • Uphold privacy with documented aggregation standards and disclosure controls, including k-anonymity thresholds, dominance limits, rounding or noise, and review gates before sharing data externally or with partners Skills • 6+ years in analytics or insights within B2B SaaS, marketplaces, payments, or high-growth tech • Advanced Snowflake SQL, proficient Python, and production experience with dbt, including modular models, tests and CI, performance, and cost guardrails • Proven record of delivering executive-ready insight reports and dashboards, with clear methods and well-structured, decision-focused analysis • Strong product and SaaS growth intuition, with the ability to translate findings into opportunities, risks, and tradeoffs for product, GTM, and operations • Proficiency with Looker, Sigma, Tableau, Power BI, or similar BI tools • Strong editorial judgment for headlines, metric selection, and chart design, with clear, plain-language writing • Working knowledge of privacy-preserving aggregation, including k-anonymity, thresholds, noise, and disclosure control Benefits • 401(k) match plus dental, medical, vision, and life insurance. • Flexible vacation day policy. • Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. • Family planning resources and specialized support programs. • Equity: get ahead on the ground floor and grow with Boulevard. • Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. Company Overview • Boulevard provides beauty and wellness businesses with tools for booking, payments, marketing, and client relationship management. It was founded in 2016, and is headquartered in Los Angeles, California, USA, with a workforce of 201-500 employees. Its website is https://joinblvd.com. Company H1B Sponsorship • Boulevard has a track record of offering H1B sponsorships, with 2 in 2024, 4 in 2023, 1 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.