BOTG LLC

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: BOTG LLC is a dynamic and customer-focused company dedicated to delivering exceptional service and support to its clients. With a strong commitment to innovation and employee growth, BOTG LLC fosters a collaborative and inclusive work environment where every team member is valued. Role Overview: As a Customer Service Representative at BOTG LLC, you will be the frontline ambassador for our brand, ensuring customer satisfaction through effective communication and problem-solving. This role is essential in maintaining our reputation for outstanding customer care and supporting our clients' needs efficiently. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy. - You will resolve customer issues promptly, ensuring a positive experience. - You will document customer interactions accurately in our CRM system. - You will collaborate with team members and other departments to address complex customer concerns. - You will participate in training sessions and continuous learning to enhance your skills. - You will maintain up-to-date knowledge of company products, services, and policies. - You will contribute to process improvements by providing feedback based on customer interactions. - You will meet or exceed performance metrics and quality standards. What You Bring: - Minimum of 1-2 years of experience in customer service or a related field. - Strong communication skills, both verbal and written. - Proficiency with CRM software and basic computer applications. - Ability to work independently and as part of a team. - Excellent problem-solving skills and attention to detail. - Flexibility to work the required schedule, including training and nesting periods. Bonus Points If You Have: - Experience working remotely or in a virtual environment. - Familiarity with the Oriskany, NY area. - Bilingual abilities or additional language skills. - Previous experience in a call center or customer care advocate role. What We Offer: - We offer a comprehensive training program to set you up for success. - We offer a supportive and inclusive work culture. - We offer opportunities for career growth and development. - We offer competitive compensation and benefits. - We offer the flexibility of remote work after the initial training period. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience and why you are a great fit for the Customer Service Representative role at BOTG LLC. We look forward to hearing from you!