BOTG LLC

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: BOTG LLC is a dynamic and customer-focused company based in Oriskany, NY, dedicated to delivering exceptional service and support to our clients. We pride ourselves on fostering a collaborative and inclusive work environment where employees can grow and thrive. Role Overview: As a Customer Service Representative at BOTG LLC, you will be the frontline ambassador for our company, providing outstanding support and solutions to our customers. This role is essential in ensuring customer satisfaction and loyalty through effective communication and problem-solving. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy. - You will resolve customer issues efficiently, ensuring a positive experience. - You will document customer interactions accurately in our CRM system. - You will collaborate with team members and other departments to address customer needs. - You will participate in training sessions to stay updated on product knowledge and service protocols. - You will meet or exceed performance metrics related to customer satisfaction and response times. - You will provide feedback to management on customer trends and potential improvements. - You will maintain confidentiality and adhere to company policies and procedures. What You Bring: - Minimum of 1-2 years of experience in a customer service role. - Strong communication skills, both verbal and written. - Ability to work independently and as part of a remote team. - Proficiency with CRM software and basic computer applications. - Excellent problem-solving skills and attention to detail. - Flexibility to work the required training and nesting periods. Bonus Points If You Have: - Experience working in a remote or hybrid work environment. - Familiarity with the Oriskany, NY area. - Bilingual abilities or additional language skills. - Previous experience in a call center or customer advocacy role. What We Offer: - We offer a comprehensive training program to set you up for success. - We offer a supportive and inclusive company culture. - We offer competitive compensation and performance-based incentives. - We offer opportunities for career growth and development. - We offer flexible remote work arrangements after training. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience to our HR department at careers@botgllc.com. We look forward to hearing from you!