BOTG LLC

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: BOTG LLC is a dynamic and customer-focused company dedicated to providing exceptional service and support to its clients. With a strong commitment to innovation and employee growth, BOTG LLC fosters a collaborative and inclusive work environment where every team member is valued. Role Overview: As a Customer Service Representative at BOTG LLC, you will be the frontline ambassador for our brand, ensuring customer satisfaction through effective communication and problem-solving. This role is essential in maintaining our reputation for outstanding customer care and supporting our clients' needs efficiently. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy. - You will resolve customer issues promptly, ensuring a positive experience. - You will document customer interactions accurately in our CRM system. - You will collaborate with team members and other departments to address complex customer concerns. - You will participate in ongoing training and development to enhance your skills. - You will meet or exceed performance metrics and quality standards. - You will provide feedback to improve customer service processes. - You will maintain up-to-date knowledge of company products and services. What You Bring: - You bring at least 2 years of experience in customer service or a related field. - You have excellent verbal and written communication skills. - You are proficient with CRM software and Microsoft Office Suite. - You possess strong problem-solving abilities and attention to detail. - You are comfortable working in a fast-paced, remote environment. - You have the ability to manage time effectively and multitask. Bonus Points If You Have: - Experience in a remote customer service role. - Familiarity with the Oriskany, NY area. - Bilingual abilities or additional language skills. - Previous experience in the technology or service industry. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer flexible remote work arrangements after training. - We offer opportunities for professional growth and development. - We offer a supportive and inclusive company culture. - We offer paid training and ongoing support to ensure your success. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@botgllc.com. We look forward to welcoming you to our team!