BOTG LLC

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: BOTG LLC is a dynamic and customer-focused company based in Oriskany, NY, dedicated to delivering exceptional service and support to our clients. We pride ourselves on fostering a collaborative and inclusive work environment where employees can thrive and grow professionally. Role Overview: As a Customer Service Representative at BOTG LLC, you will be the frontline ambassador for our company, providing outstanding support and solutions to our customers. This role is essential in ensuring customer satisfaction and maintaining our reputation for excellence. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy. - You will resolve customer issues efficiently, ensuring a positive experience. - You will document customer interactions accurately in our CRM system. - You will collaborate with team members and other departments to address customer needs. - You will participate in ongoing training and development to enhance your skills. - You will meet or exceed performance metrics and quality standards. - You will provide feedback to management to improve customer service processes. - You will maintain up-to-date knowledge of company products and services. What You Bring: - You bring at least 1-2 years of experience in customer service or a related field. - You have excellent communication skills, both verbal and written. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to work independently and as part of a team. - You are comfortable working in a fast-paced, remote environment after training. Bonus Points If You Have: - Experience in a remote customer service role. - Familiarity with the Oriskany, NY area. - Bilingual abilities or additional language skills. - Previous experience in the technology or service industry. What We Offer: - We offer a comprehensive training program including in-person and virtual sessions. - We offer a supportive and flexible remote work environment post-training. - We offer competitive compensation and performance-based incentives. - We offer opportunities for career advancement and professional growth. - We offer a collaborative team culture that values your contributions. Ready to Apply? Please submit your resume and a cover letter outlining your qualifications and interest in the Customer Service Representative position at BOTG LLC. We look forward to hearing from you!