BOTG LLC

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: BOTG LLC is a dynamic and customer-focused company dedicated to delivering exceptional service and support to its clients. With a strong commitment to innovation and employee growth, BOTG LLC fosters a collaborative and inclusive work environment where every team member is valued. Role Overview: As a Customer Service Representative at BOTG LLC, you will be the frontline ambassador for our brand, ensuring customer satisfaction through effective communication and problem-solving. This role is essential in maintaining our reputation for outstanding customer care and supporting our clients' needs. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy. - You will resolve customer issues efficiently, ensuring a positive experience. - You will document customer interactions accurately in our CRM system. - You will collaborate with team members and other departments to address customer concerns. - You will participate in training sessions and apply new knowledge to improve service quality. - You will meet or exceed performance metrics and customer satisfaction goals. - You will provide feedback to management to help improve processes and customer experience. - You will maintain up-to-date knowledge of company products and services. What You Bring: - Minimum of 2 years of experience in customer service or related roles. - Strong communication skills, both verbal and written. - Proficiency with CRM software and Microsoft Office Suite. - Ability to work independently and as part of a team. - Excellent problem-solving skills and attention to detail. - Flexibility to work the specified training and nesting periods. Bonus Points If You Have: - Experience working remotely or in a virtual environment. - Familiarity with the Oriskany, NY area. - Bilingual abilities or additional language skills. - Previous experience in a call center or customer care advocate role. What We Offer: - We offer a comprehensive training program to set you up for success. - We offer a supportive and inclusive work culture. - We offer competitive compensation and performance-based incentives. - We offer opportunities for career growth and development. - We offer flexible remote work arrangements after training. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our HR department at careers@botgllc.com. We look forward to welcoming you to the BOTG LLC team!