BOTG LLC

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: BOTG LLC is a dynamic and customer-focused company dedicated to delivering exceptional service and support to its clients. With a strong commitment to innovation and employee growth, BOTG LLC fosters a collaborative and inclusive work environment where every team member can thrive. Role Overview: As a Customer Service Representative at BOTG LLC, you will be the frontline ambassador for our brand, ensuring customer satisfaction through effective communication and problem-solving. This role is essential in maintaining our reputation for outstanding customer care and supporting our clients' needs efficiently. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy. - You will resolve customer issues promptly, ensuring a positive experience. - You will document customer interactions accurately in our CRM system. - You will collaborate with team members and other departments to address complex customer concerns. - You will participate in ongoing training and development to enhance your skills. - You will maintain up-to-date knowledge of our products and services. - You will contribute to team goals and support a positive work environment. - You will adhere to company policies and procedures to ensure compliance. What You Bring: - You bring at least 1-2 years of experience in customer service or a related field. - You have excellent verbal and written communication skills. - You are proficient with CRM software and basic computer applications. - You possess strong problem-solving abilities and attention to detail. - You demonstrate patience, empathy, and a customer-first attitude. - You are able to work within a remote setup after completing in-person training. Bonus Points If You Have: - Experience in a remote customer service role. - Familiarity with the Oriskany, NY area. - Bilingual abilities or additional language skills. - Previous experience in a fast-paced call center environment. What We Offer: - We offer competitive compensation and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid training and professional development opportunities. - We offer a supportive and inclusive company culture. - We offer flexible remote work arrangements after training. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience to our HR department at careers@botgllc.com. We look forward to hearing from you!