BOTG LLC

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: BOTG LLC is a dynamic and customer-focused company based in Oriskany, NY, dedicated to delivering exceptional service and support to its clients. We pride ourselves on fostering a collaborative and inclusive work environment where employees can grow and thrive. Role Overview: As a Customer Service Representative at BOTG LLC, you will be the frontline ambassador for our company, providing outstanding support and solutions to our customers. This role is essential in maintaining customer satisfaction and loyalty through effective communication and problem-solving. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy. - You will resolve customer issues efficiently, ensuring a positive experience. - You will document customer interactions accurately in our CRM system. - You will collaborate with team members and other departments to address customer needs. - You will participate in training sessions to stay updated on product knowledge and service protocols. - You will meet or exceed performance metrics related to customer satisfaction and response times. - You will provide feedback to management on customer trends and potential improvements. What You Bring: - You have at least 1-2 years of experience in a customer service role. - You possess excellent verbal and written communication skills. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate strong problem-solving abilities and attention to detail. - You are comfortable working in a fast-paced, remote environment. Bonus Points If You Have: - Experience in the technology or telecommunications industry. - Bilingual abilities, especially in Spanish. - Previous experience with remote work and virtual training. - Familiarity with customer service metrics and reporting. What We Offer: - We offer a comprehensive training program to set you up for success. - We offer a flexible remote work arrangement after the initial training period. - We offer competitive salary and performance-based incentives. - We offer opportunities for career advancement within the company. - We offer a supportive and inclusive company culture. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our HR department at careers@botgllc.com. We look forward to hearing from you!