BOTG LLC

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: BOTG LLC is a dynamic and customer-focused company based in Oriskany, NY, dedicated to delivering exceptional service and support to our clients. We pride ourselves on fostering a collaborative and inclusive work environment where employees can grow and thrive. Role Overview: As a Customer Service Representative at BOTG LLC, you will be the frontline ambassador for our company, providing outstanding support and solutions to our customers. This role is essential in ensuring customer satisfaction and maintaining our reputation for excellence. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy. - You will resolve customer issues efficiently, ensuring a positive experience. - You will document customer interactions accurately in our CRM system. - You will collaborate with team members and other departments to address customer needs. - You will participate in training sessions and apply new knowledge to your daily tasks. - You will maintain up-to-date knowledge of our products and services. - You will contribute to continuous improvement initiatives by providing customer feedback. - You will adhere to company policies and procedures to ensure compliance and quality. What You Bring: - You have at least 1-2 years of experience in a customer service role. - You possess excellent communication and interpersonal skills. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate strong problem-solving abilities and attention to detail. - You are able to work independently and as part of a team. - You live within one hour of Oriskany, NY, to attend in-person training. Bonus Points If You Have: - Experience working in a remote or hybrid work environment. - Knowledge of the industry related to our products and services. - Bilingual abilities to support a diverse customer base. - Previous experience in a fast-paced call center environment. What We Offer: - We offer a comprehensive training program to set you up for success. - We offer a supportive and inclusive company culture. - We offer competitive compensation and benefits packages. - We offer opportunities for career growth and professional development. - We offer flexible remote work arrangements after training. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our HR department at careers@botgllc.com. We look forward to welcoming you to the BOTG LLC team!