BOTG LLC

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: BOTG LLC is a dynamic and customer-focused company dedicated to delivering exceptional service and support to its clients. With a strong commitment to innovation and employee growth, BOTG LLC fosters a collaborative and inclusive work environment where every team member is valued. Role Overview: As a Customer Service Representative at BOTG LLC, you will be the frontline ambassador for our brand, ensuring customer satisfaction through effective communication and problem-solving. This role is essential in maintaining our reputation for outstanding customer care and supporting our clients' needs efficiently. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy. - You will resolve customer issues promptly, ensuring a positive experience. - You will document customer interactions accurately in our CRM system. - You will collaborate with team members to improve service processes. - You will participate in training sessions to stay updated on product knowledge. - You will provide feedback to management on recurring customer concerns. - You will maintain confidentiality and adhere to company policies. - You will support special projects and initiatives as needed. What You Bring: - Minimum of 2 years experience in customer service or related roles. - Strong communication skills, both verbal and written. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving mindset with attention to detail. - Flexibility to work remotely after training and adapt to schedule requirements. Bonus Points If You Have: - Experience in a remote work setting. - Familiarity with the Oriskany, NY area. - Bilingual abilities. - Previous experience in a call center environment. What We Offer: - We offer comprehensive training and ongoing professional development. - We offer a supportive and inclusive team culture. - We offer competitive salary and performance-based incentives. - We offer flexible remote work arrangements post-training. - We offer health, dental, and vision insurance benefits. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@botgllc.com. We look forward to welcoming you to our team!