BOTG LLC

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: BOTG LLC is a dynamic and customer-focused company based in Oriskany, NY, dedicated to delivering exceptional service and support to our clients. We pride ourselves on fostering a collaborative and inclusive work environment that encourages growth and innovation. Role Overview: As a Customer Service Representative at BOTG LLC, you will be the frontline ambassador for our company, providing outstanding support and solutions to our customers. This role is essential in maintaining customer satisfaction and loyalty through effective communication and problem-solving. What You'll Do: - You will handle inbound customer inquiries via phone, email, and chat with professionalism and empathy. - You will resolve customer issues promptly, ensuring a positive experience. - You will document customer interactions accurately in our CRM system. - You will collaborate with team members and other departments to address complex customer needs. - You will participate in ongoing training sessions to enhance your product knowledge and customer service skills. - You will meet or exceed performance metrics related to customer satisfaction and response times. - You will provide feedback to management on customer trends and potential improvements. What You Bring: - You have at least 1-2 years of experience in a customer service role. - You possess excellent verbal and written communication skills. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate strong problem-solving abilities and attention to detail. - You are comfortable working in a fast-paced, remote environment. Bonus Points If You Have: - Experience in a remote customer service position. - Knowledge of the Oriskany, NY area and local customer base. - Bilingual abilities, especially in Spanish. - Previous experience in a technology or service industry. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer paid training and professional development opportunities. - We offer a supportive and flexible remote work environment after training. - We offer employee wellness programs and team-building activities. Ready to Apply? Please submit your resume and a cover letter detailing your customer service experience and why you would be a great fit for BOTG LLC. We look forward to hearing from you!