BOTG LLC

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: BOTG LLC is a dynamic and customer-focused company based in Oriskany, NY, dedicated to delivering exceptional service and support to its clients. We pride ourselves on fostering a collaborative and inclusive work environment where employees can grow and thrive. Role Overview: As a Customer Service Representative at BOTG LLC, you will be the frontline ambassador for our company, providing outstanding support and solutions to our customers. This role is essential in ensuring customer satisfaction and maintaining our reputation for excellence. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy. - You will resolve customer issues efficiently, ensuring a positive experience. - You will document customer interactions accurately in our CRM system. - You will collaborate with team members and other departments to address customer needs. - You will participate in training sessions and apply new knowledge to your daily tasks. - You will maintain up-to-date knowledge of our products and services. - You will contribute to continuous improvement initiatives by providing customer feedback. - You will adhere to company policies and procedures to ensure compliance and quality. What You Bring: - You bring at least 1-2 years of experience in customer service or a related field. - You have excellent communication skills, both verbal and written. - You are proficient with CRM software and basic computer applications. - You demonstrate strong problem-solving abilities and attention to detail. - You are able to work independently and as part of a team. - You have the flexibility to work remotely after completing in-person training. Bonus Points If You Have: - Experience working in a remote customer service role. - Familiarity with the Oriskany, NY area or willingness to commute for training. - Bilingual abilities or additional language skills. - Previous experience in a fast-paced call center environment. What We Offer: - We offer a comprehensive training program to set you up for success. - We offer a supportive and inclusive work culture. - We offer competitive compensation and benefits. - We offer opportunities for career growth and development. - We offer flexible remote work arrangements after training. Ready to Apply? To apply, please submit your resume and a cover letter outlining your qualifications and interest in the role to our HR department at careers@botgllc.com. We look forward to hearing from you!