Boston Children's Hospital

Compensation

Full Description

Position Summary / Department Summary In collaboration with the manager, assigns and prioritizes work within the Epic Cadence and Referral team to meet the needs of the supported operation's end-users and assigned Epic applications. As a senior resource with specialized knowledge of the team's core applications, guides analysts through the design, build/configuration, testing and implementation of the team's core Epic applications and their integration with other supported systems/applications. Mentors team members in their approach to identifying and defining solutions. Assists with training of staff. Serves as a specialist on the team's core Epic applications. Key Responsibilities • Works with manager to prioritize daily workload (tickets and projects), assign staff, and adjust as needed • Serves as a subject matter expert on core applications • Guides analysts through design, configuration, testing, implementation, and maintenance • Acts as an escalation point for complex issues • Applies Epic expertise and consultative skills to identify business solutions • Analyzes technology and operations, recommending new features, vendors, or integrations • Researches vendor functionality, assesses integration needs, and recommends customizations • Leads multi-month projects from inception to implementation • Performs advanced configurations and customizations • Implements edits (e.g., security classes), moderately complex logic, or new templates • Ensures downstream impacts (billing, admitting, provider access) are addressed • Conducts unit, integrated, and specialty testing • Manages Epic-eligible vendor integrations and upgrades • Coordinates testing for multi-application projects • Partners with IT and vendors on non-Epic integrations • Coordinates upgrade efforts, assigns release note reviews, communicates milestones, and escalates issues as needed • Leads team meetings, maintains cross-team communication, and provides updates to leadership • Represents the team in internal and external meetings • Reviews schedules, raises performance concerns, and ensures coverage • Supports onboarding, training, and mentoring • Audits work for quality and provides performance feedback • Develops or contributes to online and in-person training materials • Assists with process improvements, escalates resource needs, and supports implementation • May present at national Epic forums and attend trainings or conferences for certification Qualifications • Bachelor’s degree required (Associate’s +2 years, or HS diploma/GED +4 years may substitute). • 8 years Epic application support experience, including complex builds/integrations. • At least 4 years Epic build experience with responsibility for complex builds/integrations. Core Competencies • Specialized knowledge of multiple core applications (minimum two Epic certifications) • Operational expertise in scheduling, patient registration, and billing • Skilled in training, guiding, and motivating staff • Able to prioritize competing demands effectively • Leads by example, influences, and inspires others • Highly organized with strong attention to detail • Experienced in managing multiple projects, facilitating meetings, and engaging stakeholders • Knowledge of process improvement methodologies to drive efficiency • Strong analytical and critical thinking skills • Skilled in data-driven decision-making and navigating complex systems • Effective in conflict resolution, collaboration, and building consensus • Customer service–oriented, tactful, and diplomatic • Excellent verbal, written, and listening skills • Skilled at presenting to diverse audiences and simplifying complex ideas for non-technical stakeholders Certifications Required • Epic Cadence Preferred Epic Referral Epic Decision Tree Badge Lean Six Sigma Green Belt certification.