Boston Children's Hospital

Compensation

Full Description

Position Summary The IT Epic Analyst II – Professional Billing is responsible for supporting, configuring, and optimizing the Epic Professional Billing (PB) application to meet organizational and departmental goals. This role partners with revenue cycle, finance, clinical, and IT stakeholders to ensure the effective use of Epic PB, driving improvements in workflows, system functionality, and overall user satisfaction. The Analyst II level indicates advanced knowledge of Epic PB, independent project execution, and the ability to serve as a resource to junior analysts. Key Responsibilities • Serve as the subject matter expert (SME) for Epic Professional Billing (PB) functionality, workflows, and best practices. • Analyze business processes and translate operational needs into system requirements and solutions within Epic PB. • Configure, build, test, and implement changes in Epic PB to support billing workflows, claims processing, payments, and revenue cycle initiatives. • Troubleshoot and resolve complex system issues; collaborate with end users, IT peers, and Epic support as needed. • Provide system maintenance, monitoring, and upgrades to ensure stability and compliance with industry and organizational standards. • Develop and maintain technical and functional documentation, including workflows, system specifications, and training materials. • Partner with stakeholders to evaluate, design, and implement system enhancements and upgrades. • Participate in Epic upgrades, testing cycles, and optimization projects. • Mentor and provide guidance to junior analysts on Epic PB workflows and configuration. • Support end-user training and act as a liaison between IT and revenue cycle departments. • Ensure compliance with HIPAA, security policies, and organizational change management procedures. Qualifications Required: • Bachelor’s degree in Information Systems, Healthcare Administration, Business, or related field, or equivalent work experience. • Current Epic Professional Billing (PB) Certification • Minimum 2–4 years of experience supporting Epic applications, with at least 1–2 years specifically in Professional Billing. • Strong analytical, troubleshooting, and problem-solving skills. • Ability to work independently with minimal supervision while managing multiple priorities. • Excellent communication and interpersonal skills, with the ability to collaborate effectively with clinical, financial, and IT stakeholders. Preferred: • Additional Epic certifications (e.g., Hospital Billing, Resolute, Claims, or related revenue cycle modules). • Experience with revenue cycle operations, billing, and reimbursement processes in a healthcare setting. • Knowledge and hands-on experience with Epic Charge Router and/or Charging workflows. • Knowledge of SQL, reporting tools, or data extracts. • Experience with project management methodologies and tools. The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. Remote Skills: Analysis Skills, Best Practices, Billing, Business Analysis, Business Processes, Change Management, Claims Processing, Communication Skills, Customer Satisfaction, Database Report Tools, Design Evaluation, Epic Certification, Epic Resolute (Patient Accounting), Epic Systems, Finance, HIPAA (Health Insurance Portability and Accountability Act), Health Informatics, Healthcare, Healthcare Administration, Help Desk, Identify Issues, Industry Standards, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Interpersonal Skills, Maintain Compliance, Medical Billing, Mentoring, Multitasking, Network Routers, Operations Processes, People Management, Problem Solving Skills, Process Analysis, Process Improvement, Project Execution, Project Management Software, Reimbursement, SQL (Structured Query Language), Security Compliance, Software Administration, Systems Administration/Management, Systems Maintenance, Team Player, Technical Support, Technical Writing, Testing About the Company: Boston Children's Hospital