Books International, Inc.

Compensation

Full Description

Job Summary The Customer Service Representative II has worked in the Graphic/Printing industry for at least two years or holds a degree in a closely related field. The CSR receives and enters orders for book manufacturing, provides customer with prompt feedback about file-readiness, available materials, schedule, and other production-related issues. Responsibilities include but are not limited to the following: • Work with sales representatives, production staff, suppliers and customers on projects to gather technical specifications for book manufacturing • Send clear, timely, and professional oral and written communication to internal and external customers • Prepare orders and write accurate job instructions to production staff • Advise customers best course of action to achieve desired quality level and delivery date • Relay information about best practices for file preparation and printing processes • Inform customer of material and shipping options • Maintain existing customer relationships and nurture new ones • Other duties as assigned by department manager Qualifications • At least two years of experience with digital printing or book production • Proficient user of Microsoft Office programs, particularly Excel • Professional demeanor and excellent communication skills • Capable of working both independently and as an effective team member • Detail-oriented • Able to prioritize and multi-task Reports to Customer Service manager Interested candidates—please respond with resume and contact information. Job Type: Full-time Work Location: In person