Books A Million Holding Company

Compensation

Full Description

The Yogurt Mountain Store Manager is responsible for all daily operations and management of the entire store, while maintaining the highest levels of guest satisfaction. Roles and Responsibilities • Maximize profits and guest satisfaction by operating the store in adherence with all store policies and guidelines, as well as governmental regulations • Maintain high levels of guest satisfaction through staff training and positive motivation • Ensure exceptional customer service on a daily basis and handle guest complaints immediately • Recruit, select, and hire all team members, based on our company hiring guidelines • Supervise, direct, counsel, and assist all team members with daily operations, customer inquiries, shift duties, and store procedures • Responsible for Yogurt Mountain Shift Leader and Team Member performance reviews • Maintain the highest standard of interior and exterior store conditions • Ensure the preventive maintenance program is executed properly for all equipment • Ensure the store is prepared for inspections from home office and the Yogurt Mountain Franchise Team • Manage all cash handling for the store, including accounts payable, cash and credit card reconciliations, cashier tills, bank deposit and payroll records • Manage all store inventory: execute orders, shipping and receiving of product • Minimize controllable expenses and maximize sales and profits • Communicate and actively manage marketing promotions • Maintain exceptional community and customer relations • Perform other duties as assigned Qualifications and Education Requirements • 21 years of age or older • Bachelor's Degree in Business or related field preferred • Positive background check • Management experience in food service industry • Excellent leadership, supervisory, communication, and organizational skills • Proven ability to train, develop and motivate associates • Professional appearance • Ability to work a minimum of 45 hours per week Physical and Environmental Requirements • Standing for up to 8 - 10 hours • Lifting up to 40 pounds with or without assistance • Speaking, hearing, bending, reaching, stooping, climbing • Ability to climb via step stool or ladder